Community Association Manager

Associa•Bedford, NH

16d

About The Position

Associa is seeking a Senior Community Association Manager (CAM) to join its team in Bedford, New Hampshire. The role works closely with clients and vendors and partners with other Associa departments. Success requires strong customer service skills and the ability to manage multiple projects. The Community Association Manager acts as or oversees the primary liaison with association boards of directors and homeowners. The role also visits client associations for board meetings, inspections, walk-throughs, and community events as needed and according to the management agreement. Additional duties include preparing and arranging the mailing of annual homeowner disclosure packages, meeting notifications, and financial statement packages within applicable deadlines; reviewing monthly financial reports and ensuring management summaries are submitted to association boards; and providing or overseeing recommendations to boards and committees about major capital expenditures needed to maintain the community’s appearance and operations.

Requirements

Proficient knowledge of Microsoft Office products, including Word, Excel, and Outlook.
Knowledge of communities, property or real estate, and homeowners associations.
Knowledge of the roles of the association board and Community Association Manager, and how those roles interface with homeowner requests.
Proficient knowledge of typical business correspondence, including grammar, structure, punctuation, and spelling.
Proficient knowledge of conflict resolution techniques.
Professional communication skills, including phone, interpersonal, written, and verbal communication.
Professional customer service skills.
Self-motivated, proactive, detail-oriented, and a team player.
Time-management and time-critical prioritization skills.

Responsibilities

Act as or oversee the primary liaison with Association Boards of Directors and homeowners as needed.
Travel to client associations to attend board meetings, perform inspections, conduct walk-throughs, and attend community events as needed and as specified in the management agreement.
Prepare annual disclosure packages, annual meeting notifications, and annual financial statement packages for homeowners, and arrange bulk mailing within deadlines established by state statute or governing documents.
Review monthly financial reports and ensure management summaries are submitted to the Association Board of Directors.
Provide or oversee recommendations to Association Boards of Directors and committees regarding major capital expenditures needed to maintain the desired community appearance and operation.