Senior Communications Professional- Change Management

Humana

1d • Remote

About The Position

Our Change Management team is looking for an organized and creative Senior Communications Professional. This individual will craft internal communication plans that help sales agents and leaders prepare for changes to products, processes, technologies, and business strategies, and adopt them. The Senior Communications Professional develops communications that support the broader change plans created by the Change Management team. You will create campaigns for different audiences, raising awareness of what is changing, how it impacts them, what to expect, and how to prepare. You will personally create multi-channel communications which may include emails, instant messaging campaigns, intranet sites, knowledge articles, newsletters, meeting materials, etc. You will also determine the knowledge management strategy for such communications, determining the appropriate location for end-users to easily access important information related to their work. You will work with leaders, change managers, product owners, and project managers. It will create communications and strategies independently based on the partners' requirements and needs. We will expect the role to meet these requirements and needs. The Senior Communications Professional begins to influence department strategy, makes decisions on moderately complex to complex issues regarding the approach to projects, and performs their work without direction. Exercise considerable latitude in determining goals and approaches to assignments.

Requirements

• 5 or more years of experience in internal communications, organizational development, knowledge management or related work
• Strategic thinker with the ability to connect communication and knowledge initiatives to broader strategies
• Excellent visual communication skills
• Experience in copywriting and editing
• Experience using internal communication tools as part of a strategic communication plan or campaign
• Ability to articulate complex messages in a simple manner and tailor them to different audience needs
• Ability to foster partnerships across teams to build a communication network

Nice To Haves

• Bachelor's degree in Communications or related field
• Experience in a sales, healthcare or insurance organization
• Go-to-market strategy experience

Responsibilities

• Develop and implement internal communication strategies that support change management projects and align with our goals, culture, and values.
• Partner with leadership and teams to ensure communication is timely, relevant, and accessible.
• Manage internal channels (e.g., intranet, newsletters, Teams, etc.) and continuously improve their usage and effectiveness.
• Draft and distribute regular communications associated with all change management projects including critical updates, leadership messages and supporting resources, employee engagement content, campaign-aligned meeting materials
• Design and implement knowledge management strategies and systems that ensure employees to easily find, share, and contribute critical organizational knowledge.
• Improve internal knowledge repositories, such as wikis, intranet pages, strategies, or knowledge bases.
• Partner with department leads to capture or define processes, policies, and institutional knowledge related to communications or knowledge management practices.
• Promote knowledge-sharing behaviors across teams and foster a culture of collaboration and continuous learning.
• Identify opportunities for automation, templates, and self-service resources that refine communication and reduce knowledge silos.
• Develop communication campaigns that align with change management strategies.
• Implement these campaigns, including the timing and coordination of multiple communications to different audiences.
• Present at internal change network meetings regarding the timing and release of important pieces of information and the availability of knowledge management.
• Create email, presentation, and other templates that can be used by our extended change network to ensure consistent messaging related to our change programs

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees