Senior Change Management Lead
About The Position
Texas Capital is a bank dedicated to helping businesses and their leaders by providing deep knowledge and expertise at a scale that suits their clients. They offer highly experienced bankers who are invested in their clients' success, differentiating themselves through a committed approach to understanding immediate needs, identifying market opportunities, and meeting long-term objectives. Texas Capital emphasizes building long-lasting relationships. The bank is headquartered in Dallas with additional offices in Austin, Fort Worth, Houston, Richardson, Plano, and San Antonio. It has been recognized as Best Regional Bank in 2024 by Bankrate, a Top Workplace in 2023 by The Dallas Morning News, and one of GoBankingRate’s Best Regional Banks in 2023. The Senior Change Management Lead will be responsible for developing and executing enterprise-level change management strategies to ensure the successful adoption of sales transformation initiatives, CRM platforms, and business process improvements. This role serves as a crucial liaison between frontline operations and senior leadership, translating business needs into actionable change initiatives.
Requirements
- Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field
- 7–10 years of demonstrated experience in enterprise change management, with significant focus on sales transformation, organizational restructuring, or technology adoption within banking or financial services
- Proven experience driving successful adoption of complex business systems and processes across large, geographically distributed teams
- Deep familiarity with banking industry operations, sales processes, customer engagement strategies, and regulatory considerations
- Demonstrated expertise in developing and executing change management strategies that result in sustainable adoption of new processes, tools, and organizational structures
- Advanced proficiency in creating strategic communications and change narratives tailored to executive, management, and frontline audiences
- Expert-level knowledge of change management methodologies and frameworks; experience facilitating organizational transitions in complex, matrix environments
- Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Teams) and experience with change management software platforms
- Strong data analytics capabilities; ability to measure, report on, and interpret change adoption metrics and program effectiveness
- Proven track record of coaching, developing, and mentoring leaders to drive change within their organizations
- Demonstrated ability to influence and build consensus across senior leadership and cross-functional teams without direct authority
- Strong problem-solving and strategic thinking skills; ability to address complex organizational challenges and develop innovative solutions
Nice To Haves
- Degree in Business Administration, Organizational Development, or related field
- Salesforce CRM implementation or adoption experience
- Experience with change management tools and platforms (e.g., Prosci, AIM, change tracking software)
- Background in sales operations or sales enablement
- Certification in change management (e.g., Prosci ADKAR, ICF coaching certification)
- Experience working with distributed or remote teams across multiple time zones and geographies
- Knowledge of data analytics tools (Power BI, Tableau) for change adoption reporting
Responsibilities
- Develop and execute enterprise-level change management strategies aligned with organizational goals, ensuring adoption of sales transformation initiatives, CRM platforms, and business process improvements
- Lead impact assessments and change readiness evaluations to identify risks, opportunities, and dependencies; create mitigation plans and stakeholder strategies
- Design comprehensive change management plans encompassing communication, training, coaching, change leadership development, and resistance management across all organizational levels
- Serve as the primary liaison between frontline operations and senior leadership, gathering field feedback, synthesizing insights, and translating business needs into actionable change initiatives
- Develop and deliver strategic communication campaigns that clearly articulate change rationale, benefits, and implementation timelines to diverse stakeholder groups
- Lead workshops, training programs, and executive coaching sessions to build change leadership capability among managers and functional leaders
- Mentor and coach senior leaders and managers through organizational transitions, providing tools, frameworks, and guidance to effectively lead their teams through change
- Partner with cross-functional teams (Sales Operations, Marketing, Product, Technology, HR) to ensure change management activities are integrated into project timelines and aligned with strategic milestones
- Monitor change adoption metrics and program effectiveness; identify gaps and implement course corrections to optimize outcomes
- Identify emerging risks and resistance patterns; develop proactive mitigation strategies and influence stakeholder buy-in at all organizational levels
- Stay current with industry best practices, emerging change management methodologies, and technology trends to continuously enhance the organization's change capability
- Build and maintain a centralized change management resource repository including templates, playbooks, training materials, and lessons learned documentation
Benefits
- health insurance coverage
- wellness program
- fertility and family building aids
- life and disability insurance
- retirement savings plans with a generous 401K match
- paid leave programs
- paid holidays
- paid time off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Number of Employees
501-1,000 employees
