Senior Change Management Lead

Texas Capital Bank•Houston, TX

18h

About The Position

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow. While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives . At Texas Capital, we do more than build business success. We build long-lasting relationships.

Requirements

Bachelor's degree in Business Administration, Organizational Psychology, Human Resources, or related field
7–10 years of demonstrated experience in enterprise change management, with significant focus on sales transformation, organizational restructuring, or technology adoption within banking or financial services
Proven experience driving successful adoption of complex business systems and processes across large, geographically distributed teams
Deep familiarity with banking industry operations, sales processes, customer engagement strategies, and regulatory considerations
Demonstrated expertise in developing and executing change management strategies that result in sustainable adoption of new processes, tools, and organizational structures
Advanced proficiency in creating strategic communications and change narratives tailored to executive, management, and frontline audiences
Expert-level knowledge of change management methodologies and frameworks; experience facilitating organizational transitions in complex, matrix environments
Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio, Teams) and experience with change management software platforms
Strong data analytics capabilities; ability to measure, report on, and interpret change adoption metrics and program effectiveness
Proven track record of coaching, developing, and mentoring leaders to drive change within their organizations
Demonstrated ability to influence and build consensus across senior leadership and cross-functional teams without direct authority
Strong problem-solving and strategic thinking skills; ability to address complex organizational challenges and develop innovative solutions

Nice To Haves

Salesforce CRM implementation or adoption experience
Experience with change management tools and platforms (e.g., Prosci, AIM, change tracking software)
Background in sales operations or sales enablement
Certification in change management (e.g., Prosci ADKAR, ICF coaching certification)
Experience working with distributed or remote teams across multiple time zones and geographies
Knowledge of data analytics tools (Power BI, Tableau) for change adoption reporting

Responsibilities

Develop and execute enterprise-level change management strategies aligned with organizational goals, ensuring adoption of sales transformation initiatives, CRM platforms, and business process improvements
Lead impact assessments and change readiness evaluations to identify risks, opportunities, and dependencies; create mitigation plans and stakeholder strategies
Design comprehensive change management plans encompassing communication, training, coaching, change leadership development, and resistance management across all organizational levels
Serve as the primary liaison between frontline operations and senior leadership, gathering field feedback, synthesizing insights, and translating business needs into actionable change initiatives
Develop and deliver strategic communication campaigns that clearly articulate change rationale, benefits, and implementation timelines to diverse stakeholder groups
Lead workshops, training programs, and executive coaching sessions to build change leadership capability among managers and functional leaders
Mentor and coach senior leaders and managers through organizational transitions, providing tools, frameworks, and guidance to effectively lead their teams through change
Partner with cross-functional teams (Sales Operations, Marketing, Product, Technology, HR) to ensure change management activities are integrated into project timelines and aligned with strategic milestones
Monitor change adoption metrics and program effectiveness; identify gaps and implement course corrections to optimize outcomes
Identify emerging risks and resistance patterns; develop proactive mitigation strategies and influence stakeholder buy-in at all organizational levels
Stay current with industry best practices, emerging change management methodologies, and technology trends to continuously enhance the organization's change capability
Build and maintain a centralized change management resource repository including templates, playbooks, training materials, and lessons learned documentation