Senior Commercial Loan Servicing Specialist
About The Position
Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist within the Commercial Banking Operations Division. The position leads servicing activities for moderately complex commercial products, evaluates and uploads data into systems of record, and helps ensure compliance with bank policies, procedures, and regulatory requirements. The specialist works with Sales, Legal, Control and Risk, Technology, Operations, and other company teams to resolve customer and operational issues, assess and mitigate risks, and improve procedures and processes. The role also supports business execution and strategic initiatives, conducts quality reviews, monitors performance metrics, and ensures team activities conform to established procedures. The specialist independently resolves moderately complex issues, may lead projects or teams and mentor lower-level staff, and provides leadership in cross-functional relationships and program implementation. This is a hybrid position located in Irving, Texas. The position is not eligible for visa sponsorship.
Requirements
- At least 4 years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, or education.
- Experience supporting business execution, implementation, or strategic initiatives.
Nice To Haves
- At least 2 years of financial services experience.
- Ability to lead or participate in developing documentation or document-publishing strategy, policy, and guidelines.
- Enterprise complaints experience.
- Controls management experience, including implementation of governance documents.
- Ability to establish web publication guidelines, conduct procedure audits and certifications, or manage procedure timelines and pipelines.
- Skill reviewing and editing material authored by others.
- Ability to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content.
- Ability to complete quality control assessments of work performed by a team.
- Ability to recommend and document business procedures and best practices, identify process gaps, and offer alternatives.
- Experience serving as a team lead or escalation point.
- Ability to collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
- Ability to partner with clients to review audiences and develop strategies addressing technical documentation needs.
Responsibilities
- Evaluate and upload data into systems of record to ensure compliance with bank policies, procedures, and regulatory requirements.
- Serve as a primary liaison and collaborate with Sales, Legal, Control and Risk, Technology, Operations, and other company teams.
- Review and evaluate risks, develop mitigation strategies, and identify procedural modifications.
- Lead servicing activities for moderately complex commercial products and coordinate activities to achieve customer resolution.
- Conduct quality reviews and monitor performance metrics related to process efficiency and effectiveness.
- Identify team activities to ensure conformity with established procedures.
- Collaborate with peers, colleagues, and managers to resolve issues and achieve goals.
- Lead projects or teams, mentor lower-level staff, and contribute to strategic initiatives as needed.
- Independently resolve moderately complex issues and lead a team to meet deliverables while applying knowledge of the function, policies, procedures, and compliance requirements.
- Lead support functions or operations for multiple business groups and contribute to large-scale strategic initiatives.
- Research moderately complex business, operational, and strategic initiatives using analytical skills and knowledge of organizational strategy and Business Execution.
- Make recommendations for support functions and provide support and leadership independently.
- Collaborate with team leaders to develop project plans, policies, and procedures.
- Manage relationships and support implementation of programs, services, and initiatives with cross-functional business partners.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
