About The Position

The Senior Commercial Equipment Technician performs repair, maintenance, installation, refurbishment, and preventive maintenance for commercial cooking, refrigeration, or HVAC equipment. Technicians receive a company van, inventory for service calls, a work cell phone, and a tablet. The role requires documenting work performed on an iPad and may suit candidates with mechanical training in fields such as automotive, plumbing, or electrical work who are seeking a career change. The position includes field service, customer relations, maintaining and stocking a service vehicle, and coordinating with management to schedule work. The technician may also assist and instruct employees, train new employees, and develop and implement quality-control training for Field Service Technician employees. Other related duties may be assigned. Compensation is up to $50.00 per hour, based on experience and certifications. Benefits include a generous time-away program (PTO), medical, dental, vision and life insurance, a 401(k) with company match, participation in the Town Shares Program, paid training and career development opportunities, a company work vehicle, uniforms, a company phone and iPad, dispatch from home, and rotating on-call paid portal-to-portal. Overtime and on-call time may be required. A satisfactory background check and drug screen are required.

Requirements

  • Valid driver license and driving record that meets the company’s safety standards.
  • Refrigeration (EPA) universal license.
  • At least three years of related experience and/or training, or an equivalent combination of education and experience.
  • At least 18 years of age.
  • Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations; write reports, business correspondence, and procedure manuals; and present information and respond to questions.
  • Ability to apply mathematical concepts, including fractions, percentages, ratios, and proportions, to practical situations.
  • Ability to define problems, collect data, establish facts, draw valid conclusions, interpret technical instructions in mathematical or diagram form, and handle abstract and concrete variables.
  • Knowledge of the internet, smartphones, and tablets, and Microsoft Word, Excel, and Outlook or similar programs.
  • Comfort with or willingness to learn to document work on an iPad.
  • Satisfactory background check and drug screen.
  • Ability to perform the essential duties, with reasonable accommodations where applicable.

Nice To Haves

  • CFESA certifications.
  • Journeyman licenses.
  • Training certificates from manufacturers and/or service representatives.
  • Mechanical training in automotive, plumbing, electrical, or a related field.

Responsibilities

  • Repair, maintain, install, or refurbish equipment according to service schedules and company and factory standards, within acceptable time frames.
  • Troubleshoot and rectify potential problems at customer locations.
  • Apply product knowledge and seek additional training and education as appropriate.
  • Accurately document completed work and submit work orders to office personnel according to company policy.
  • Work with management to ensure timely scheduling of work.
  • Keep the service vehicle clean, perform preventive maintenance, and maintain a routine log of vehicle service and repairs.
  • Keep the vehicle stocked with sufficient parts and tools.
  • Build and maintain customer relationships in the field to provide excellent service and enhance the company’s image.
  • Offer assistance and instruction to employees as needed.
  • Train new employees on all aspects of the Field Service Technician position.
  • Develop and implement quality-control training for Field Service Technician employees.
  • Perform other related duties as assigned.

Benefits

  • Generous Time Away Program (PTO).
  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • Life insurance.
  • 401(k) with company match.
  • Town Shares Program, offering an opportunity to share in the company’s long-term financial success.
  • Paid training and career development opportunities.
  • Company work vehicle.
  • Uniforms.
  • Company phone and iPad.
  • Dispatched from home.
  • Rotating on-call paid portal-to-portal.
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