Senior Collections Strategy Manager

TD • Tampa, FL

2d • $120,000 - $186,160 • Onsite

About The Position

TD is seeking a highly analytical and strategic leader to optimize performance across the end-to-end credit card collections lifecycle. The role uses advanced analytics, segmentation, and test-and-learn methods to design and refine strategies that improve customer outcomes while maintaining regulatory compliance. The ideal candidate has deep credit card collections expertise, strong analytical and problem-solving skills, and a hypothesis-driven learning mindset.

The position operates as an enterprise- or group-level expert, serving as a primary regulatory interface on risk issues and requirements for a key business segment. It assesses regulations and provides direction, collaborates across risk and other teams, represents the business on corporate initiatives, and identifies key risks and implications in complex situations.

Requirements

• Bachelor's degree required; a graduate degree or progressive work experience in addition to the required experience is preferred.
• 10 or more years of experience.
• Proficiency with MS Office and a variety of PC-based analytical and reporting software.
• Experience with relational databases and ETL processes using common languages such as SQL or SAS.
• Working knowledge of SAS Enterprise Miner, FICO Model Builder, or Angoss Knowledge Seeker.
• Strong analytical and problem-solving skills, including the ability to interpret data and draw conclusions.
• Ability to adapt to rapidly changing requirements.
• Exceptional attention to detail and ability to manage and prioritize a range of tasks.
• Proven ability to develop and maintain productive business and peer relationships.
• Excellent written and verbal communication skills.

Nice To Haves

• Bachelor’s degree in a STEM field, such as Statistics, Mathematics, Engineering, Computer Science, or Economics.
• Experience with collections lifecycle strategy across multiple products or portfolios.
• Familiarity with digital outreach channels, including SMS, email, and AI-driven engagement.
• Exposure to regulatory frameworks affecting collections, including TCPA, FDCPA, and CFPB.

Responsibilities

• Develop and execute collections strategies across delinquency stages, from early through late, to improve cure rates, roll rates, and overall portfolio performance.
• Partner cross-functionally to design, test, and optimize treatment strategies using data-driven insights.
• Monitor strategy performance and recommend enhancements that drive sustainable improvements in customer and business outcomes.
• Act as the primary regulatory interface on risk issues and requirements for a key business segment, assessing existing and new regulations and providing direction.
• Represent the business on corporate initiatives, identify key risks and implications, and provide direction in complex situations.
• Develop and present recommendations to senior management.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Training programs
• Mentoring programs
• Variable compensation and incentive awards, potentially including cash and/or equity incentive awards

What This Job Offers

• Job Type: Full-time
• Career Level: Senior