Sr. Collections Strategy Manager

TrueML

9d • $145,000 - $175,000 • Remote

About The Position

TrueAccord, a wholly owned subsidiary of TrueML, uses machine learning and a human-based approach to transform debt resolution and support consumers’ financial health. The Sr. Collections Strategy Manager works at the intersection of analytics, technology, and collections expertise, translating consumer and portfolio signals into technology-enabled collection strategies. Reporting to the Senior Director of Business Planning, this role designs, launches, and optimizes multidimensional strategies across email, SMS, dialing, and digital self-service to improve liquidation, payment conversion, and operational performance.

The role is primarily remote-first and supports a global, cross-functional business. Flexibility outside standard business hours and occasional local or international travel may be necessary for global operations support, company meetings, training, offsites, and collaborative projects. Work is primarily computer-based and involves extended computer use, virtual meetings, and standard office technology. Employees are expected to maintain reliable internet access, a professional work environment, and the ability to protect confidential information while working outside a company office.

Requirements

• 8+ years of experience in consumer finance or lending.
• 5+ years specializing in consumer debt collections and collections strategy.
• Deep understanding of collection levers and strong prioritization instincts.
• Proven record of improving recovery metrics through channel optimization and segmentation.
• Ability to frame complex problems, build evidence-based business cases for product prioritization, and align cross-functional teams.
• Working knowledge of regulatory frameworks including FDCPA, Regulation F, and TCPA.
• Comfort using AI tools to accelerate work.
• Familiarity with champion/challenger testing, SQL/BI platforms such as Looker or Tableau, and Jira.
• Ability to maintain a reliable internet connection and professional work environment, protect confidential information, and perform computer-based work with extended computer use and virtual meetings.

Responsibilities

• Lead collections strategy initiatives from opportunity identification through design, testing, launch, and ongoing optimization.
• Design multichannel treatments, including contact timing, frequency, sequencing, and segmentation across email, SMS/MMS, outbound dialing, and digital self-service.
• Translate strategic concepts into actionable business requirements and business cases for Product, Engineering, and Operations teams.
• Partner with Data Science, Client Management, Contact Center Operations, Product, Legal, and Compliance to move initiatives into production.
• Monitor delivery, engagement, payment conversion, and payment plan break rates to improve client scorecard performance and recovery outcomes.
• Use AI tools to accelerate hypothesis development, research, and strategy design, and build repeatable testing frameworks.

Benefits

• Flexible vacation
• Medical, dental, and vision insurance
• Traditional/Roth retirement savings options
• Company-paid disability and life insurance
• Flexible Spending Account and Limited FSA
• Family-friendly parental leave
• Volunteer and voting time off
• On-demand wellness platform access for the employee and five friends or family members
• PerkSpot discount program for 900+ merchants nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed