Senior Colleague Relations (Employee Relations) Partner - 100% on-site

Trinity Health•Athens, GA

5d•Onsite

About The Position

The Senior Colleague Relations Partner is an experienced subject matter expert who advises Regional Health Ministry (RHM) leadership, managers, and colleagues on colleague relations and helps foster a fair, positive, and collaborative working environment. In partnership with RHM management, HR Business Partners (HRBPs), and regional Colleague and Labor Relations Center of Expertise (COE) leadership, the role contributes to colleague relations strategies, policies, processes, and programs. The position regularly consults with leaders to manage, resolve, and identify trends in colleague relations matters, including complex and high-risk investigations and sensitive internal and external complaints. A very strong investigations background is essential. The role coaches and advises management and colleagues on complex matters such as performance and discipline, formal complaints, problem resolution, fitness for duty, diversion, and reasonable accommodations. It conducts investigations, documents findings, makes objective recommendations, analyzes program data, develops remediation plans, and supports consistent policy application and organizational risk management. The partner also works with internal and external stakeholders on compliance, supports merger, divestiture, and acquisition activities, and may deliver colleague relations training. The position is 100% on-site in Athens, with as-needed visits to medical facilities in the surrounding region and travel to Trinity Health sites as needed, up to 10% of the time.

Requirements

Bachelor's degree in Human Resources Management, Business Administration, or a related field, with five or more years of related experience, or an equivalent combination of education and experience.
Advanced knowledge of employment laws and their application in operating environments.
Knowledge of state and federal laws, regulations, and requirements related to HR and colleague relations, dispute resolution, and fostering a positive workplace.
Very strong investigations background.
Ability to analyze, interpret, evaluate, and constructively respond to variable situations, with strong logical and deductive reasoning skills.
Ability to collect and synthesize information from disparate sources to make investigative findings and remediation recommendations.
Ability to support change management and process improvement and identify innovative ways to deliver programs and services effectively and efficiently.
Strong written and verbal communication and interpersonal skills, including the ability to work effectively with multiple organizational levels.
Customer-service orientation and judgment in understanding and meeting reasonable customer expectations.
Commitment to continuous learning and professional growth.
Ability to encourage teamwork and knowledge sharing to support colleague engagement and development.
Ability to prioritize and organize competing tasks and projects and delegate appropriately.
Discretion and ability to maintain strict confidentiality with sensitive information and data.
Integrity, honesty, and a caring personal presence, with the ability to motivate others in support of Trinity Health's mission, vision, goals, and values.
Ability to organize and adapt work priorities, manage multiple concurrent tasks, and work effectively in a potentially stressful environment with diverse personalities and work styles.
Ability to comply with Trinity Health policies and procedures.
Ability to travel to various Trinity Health sites as needed, up to 10% of the time.

Nice To Haves

Master's degree.
Prior health-care experience.

Responsibilities

Demonstrate Trinity Health's Mission, Vision, and Values in workplace behavior, practices, and decisions.
Provide specialized expertise and consultation on colleague relations policies, processes, programs, and initiatives in collaboration with regional leadership, HRBPs, and management.
Coach and counsel management through complex and high-risk colleague relations matters, including performance and disciplinary issues, complaints, problem resolution, fitness for duty, diversion, and reasonable accommodation matters.
Investigate and respond to formal internal and external colleague complaints, including complex and sensitive matters.
Partner with HR and organizational leaders to identify, manage, and mitigate organizational risk and ensure HR compliance and consistent delivery of colleague relations services.
Collaborate with Risk Management, Legal Services, Integrity and Compliance, and relevant state and local regulatory bodies and organizations.
Collect and analyze qualitative and quantitative data to monitor colleague relations programs and initiatives, and communicate remediation plans when needed.
Manage and facilitate the colleague problem resolution process, conduct investigations as needed, document findings and outcomes, and make objective recommendations to management.
Lead or support large, complex investigations, corroborate facts, develop resolution recommendations, and promote consistent application of policies and procedures within the Just Culture framework.
Co-develop and manage protocols for monitoring, reporting, and addressing diversion and fitness for duty for colleagues, physicians, and contract staff, including impairment-for-cause testing and physical capacity evaluation.
Assist in implementing organizational response strategies for colleague relations matters under the direction of regional leadership.
Support system and RHM management during mergers, divestitures, and acquisitions by assessing implications for colleague relations policies, programs, and initiatives.
Conduct colleague relations training, including Just Culture and employment-law-focused training, when required.
Advocate for fair and consistent workplace practices aligned with Trinity Health's mission, Core Values, and applicable legal requirements.
Maintain advanced knowledge of applicable laws, regulations, compliance requirements, and organizational policies and procedures.
Travel to Trinity Health sites as needed, up to 10% of the time.