Senior, Colleague Experience
About The Position
As Senior, Colleague Experience, you will help ensure Macy’s colleagues feel welcomed, recognized, and celebrated throughout their time with the company. The role focuses primarily on onboarding and recognition, managing programs from planning through delivery, facilitating engaging experiences, and partnering across teams on colleague experience priorities. The position is based at Macy’s Herald Square Headquarters in New York City and follows a flexible hybrid schedule based on department and company needs. The work involves communication, collaboration, and office and computer systems, as well as accessing written and electronic information and moving within the work environment to carry out responsibilities.
Requirements
- Bachelor’s degree or equivalent work experience in a related field.
- Strong planning, organizational, and problem-solving skills, including the ability to manage multiple priorities and navigate ambiguity.
- Strong communication skills and ability to build alignment and partner with multiple stakeholders.
- Confident and engaging facilitation and presentation skills for in-person and virtual sessions with varied audiences.
- Demonstrated ownership, initiative, and follow-through.
- A genuine interest in creating thoughtful colleague experiences that reflect hospitality, strengthen connection, and meet colleague and business needs.
- Ability to work a flexible hybrid schedule based on department and company needs.
- Ability to perform essential job functions involving communication, collaboration, office and computer systems, access to written and electronic information, and movement within the work environment.
Responsibilities
- Coordinate and deliver onboarding experiences that welcome, connect, and prepare new colleagues for success.
- Represent Macy’s culture and hospitality, creating positive first impressions in colleague interactions.
- Facilitate in-person and virtual onboarding sessions and heritage tours that introduce new colleagues to Macy’s history, values, and culture and foster connection, belonging, and pride.
- Manage program and event logistics, including schedules, spaces, materials, communications, technology, partners, and on-site execution.
- Coordinate and execute company-wide recognition programs and experiences that celebrate colleague contributions and reinforce appreciation.
- Manage multiple initiatives and timelines with attention to detail, clear communication, and reliable follow-through.
- Partner across functions to align priorities, resolve issues, and deliver programs effectively.
- Evaluate program effectiveness using participant feedback, engagement, and evolving business needs.
- Recommend and implement improvements to colleague experience programs.
- Support planning and execution of other culture, engagement, and colleague experience initiatives based on business priorities.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
