Senior, Colleague Experience - Temporary
About The Position
As Senior, Colleague Experience, you will help ensure Macy’s colleagues feel welcomed, recognized, and celebrated throughout their journey with the company. With a primary focus on onboarding and recognition, you will manage programs from planning through delivery, facilitate engaging experiences, and partner across teams to support colleague experience priorities. The role is based at Macy’s Herald Square Headquarters in New York City and requires a flexible hybrid schedule based on department and company needs. You will coordinate onboarding experiences, facilitate in-person and virtual sessions and heritage tours, oversee program and event logistics, and execute company-wide recognition programs. You will manage multiple initiatives, collaborate with stakeholders, assess program effectiveness, and recommend and implement improvements. You will also support additional culture, engagement, and colleague experience initiatives as business priorities require.
Requirements
- Strong ownership, initiative, and follow-through in driving work forward and delivering results.
- Confident facilitation and presentation skills, including comfort leading in-person and virtual sessions for varied audiences.
- Strong communication skills and the ability to build alignment and partner across multiple stakeholders.
- Strong planning, organizational, and problem-solving skills, with the ability to manage multiple priorities, navigate ambiguity, and deliver high-quality results.
- A genuine passion for creating thoughtful colleague experiences that reflect hospitality, strengthen connection, and meet colleague and business needs.
- Ability to perform essential job functions involving communication, collaboration, and use of office and computer systems; access and review written and electronic information; and move within the work environment and interact with workplace materials as needed.
- Ability to work a flexible hybrid schedule based on department and company needs.
Nice To Haves
- Bachelor’s degree or equivalent work experience in a related field.
Responsibilities
- Coordinate and deliver onboarding experiences that welcome, connect, and prepare new colleagues for success.
- Represent Macy’s culture and create positive first impressions through genuine hospitality.
- Facilitate in-person and virtual onboarding sessions and heritage tours introducing new colleagues to Macy’s history, values, and culture.
- Manage program and event logistics, including schedules, spaces, materials, communications, technology, partners, and on-site execution.
- Coordinate and execute company-wide recognition programs and experiences that celebrate colleague contributions.
- Manage multiple initiatives and timelines with attention to detail, clear communication, and reliable follow-through.
- Partner across functions to align priorities, solve issues, and deliver programs effectively.
- Evaluate program effectiveness using participant feedback, engagement, and evolving business needs; recommend and implement improvements.
- Support planning and execution of additional culture, engagement, and colleague experience initiatives based on business priorities.
- Foster acceptance and respect, strengthening relationships and authentic connections with colleagues, customers, and communities.
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What This Job Offers
Career Level
Senior
