Senior, Colleague Experience
About The Position
As Senior, Colleague Experience, you will help ensure Macy’s colleagues feel welcomed, recognized, and celebrated throughout their journey with the company. The role focuses primarily on onboarding and recognition, managing programs from planning through delivery, facilitating engaging experiences, and partnering across teams on colleague experience priorities. The position is based at Macy’s Herald Square Headquarters in New York City and requires a flexible hybrid schedule based on department and company needs. The role includes communication, collaboration, use of office and computer systems, access to written and electronic information, and movement within the work environment to carry out responsibilities.
Requirements
- Bachelor’s degree or equivalent work experience in a related field.
- Strong ownership, initiative, and follow-through in driving work and delivering results.
- Confidence and skill facilitating and presenting in person and virtually to varied audiences.
- Strong communication skills and ability to build alignment and partner with multiple stakeholders.
- Strong planning, organizational, and problem-solving skills; ability to manage multiple priorities, navigate ambiguity, and deliver high-quality results.
- Genuine interest in creating thoughtful, hospitable experiences that strengthen connection and meet colleague and business needs.
- Ability to work a flexible hybrid schedule based on department and company needs.
- Ability to perform essential job functions, including communication, collaboration, use of office and computer systems, access to written and electronic information, and movement within the work environment.
Responsibilities
- Coordinate and deliver onboarding experiences that welcome, connect, and prepare new colleagues for success, representing Macy’s culture and hospitality.
- Facilitate in-person and virtual onboarding sessions and heritage tours introducing colleagues to Macy’s history, values, and culture.
- Manage program and event logistics, including schedules, spaces, materials, communications, technology, partners, and on-site execution.
- Coordinate and execute company-wide recognition programs and experiences celebrating colleague contributions.
- Manage multiple initiatives and timelines while maintaining attention to detail, clear communication, and reliable follow-through.
- Partner across functions to align priorities, resolve issues, and deliver programs effectively.
- Evaluate program effectiveness using participant feedback, engagement, and business needs; recommend and implement improvements.
- Support planning and execution of additional culture, engagement, and colleague experience initiatives based on business priorities.
- Foster an environment of acceptance and respect and build authentic connections with colleagues, customers, and communities.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
