Senior Clinical Specialist

Abbott • Raleigh, NC

3d • $78,000 - $156,000 • Remote

About The Position

The Senior Clinical Specialist supports Abbott’s Electrophysiology (EP) business by providing advanced engineering, sales, educational, technical, and clinical support for EP products. Working under general direction with a high degree of independence, the specialist responds to complex field inquiries from physicians, healthcare professionals, patients, and sales staff, and provides regional EP procedural case coverage. The role serves as a senior clinical interface between the medical community and Abbott, building credible customer relationships and sharing product expertise.

The specialist helps identify customer needs, product performance issues, and sales opportunities; provides market feedback to management; and supports the development and delivery of training, educational events, product demonstrations, and clinical studies. The position also mentors less experienced Clinical Specialists, assists with advanced educational materials and seminars, and stays current on EP products, regulatory requirements, competitor offerings, and industry trends. The role is remote in the United States and requires travel 50% of the time.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 1 year in the previous position.
• At least 3 years of clinical experience, internal or external.
• Prior industry or competitive experience for external candidates.
• Dedicated solely to EP support.
• IBHRE EP certification.
• Considered a top performer among peers.
• Ability to perform complex EP cases independently.
• Ability to mentor and train EP CS and CA CS roles on complex mapping cases.
• Ability to conduct complex customer education events independently to sell the value proposition of the full EP portfolio.
• Performance in the top half of case volume across the clinical group at the time of promotion in the defined region or area.
• Satisfy vendor credentialing requirements, which may include COVID-19 vaccination; accommodations may be requested through HR.
• Willingness to travel 50% of the time.

Responsibilities

• Provide advanced engineering, sales, educational, technical, and clinical support in response to complex field inquiries involving EP products.
• Serve as a senior clinical interface between the medical community and the business.
• Build and sustain credible business relationships with customers and share product expertise.
• Identify and report customer needs, product performance, and potential sales opportunities to sales representatives, directors, or management.
• Provide support for complex field inquiries and maintain thorough knowledge of EP products, technical information, trends, and industry participants.
• Develop, lead, or facilitate training and educational programs on EP products for healthcare professionals.
• Provide management with market feedback and guidance on components of next-generation products.
• Provide regional EP procedural case coverage.
• Back up EP Sales Representatives with sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new-product in-service training.
• Mentor and provide leadership for less experienced Clinical Specialists.
• Continue developing engineering, sales, and technical skills in support of the Arrhythmia Management strategy.
• Assist Training and Education departments with advanced seminars and preparation of educational materials.
• Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
• Stay current on developments in areas of expertise, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
• Resolve or facilitate resolution of problems, identify causes, and help prevent recurrence.
• Perform related functions and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to earning a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior