Senior Clinical Specialist

Abbott • Jacksonville, FL

10d • Remote

About The Position

Abbott’s Electrophysiology (EP) business advances the treatment of heart disease through medical technologies for atrial fibrillation. Working under general direction, the Senior Clinical Specialist provides advanced engineering, sales, educational, and technical support for EP products in response to complex inquiries from physicians, healthcare professionals, patients, and field sales staff. The role operates with a high degree of independence and exercises independent judgment in planning, organizing, and performing work.

The specialist serves as a senior clinical interface between the medical community and the business, builds credible customer relationships, and provides regional EP procedural case coverage. The position also supports sales representatives, helps develop and deliver training and educational programs, mentors less experienced specialists, and provides management with market feedback and product insights. This is a remote position in the United States, with travel approximately 50% of the time.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 1 year in a previous position.
• At least 3 years of clinical experience, internal or external.
• External candidates must have prior industry or competitive experience.
• Solely dedicated to EP support.
• IBHRE EP certified.
• Considered a top performer among peers.
• Ability to perform complex EP cases independently.
• Ability to mentor and train EP CS and CA CS roles on complex mapping cases.
• Ability to conduct complex customer education events independently to sell the value proposition of the full EP portfolio.
• At the time of promotion, performs in the top half of the number of cases completed across the clinical group in the defined Region/Area.
• Verify that all vendor credentialing requirements will be satisfied; these may include COVID-19 vaccination.

Responsibilities

• Provide advanced engineering, sales, educational, and technical support in response to complex field inquiries about EP products.
• Use independent judgment to plan, organize, and perform work; monitor performance and report status to the manager.
• Identify and use effective, cost-efficient business practices, and continually evaluate their effectiveness.
• Act as a senior clinical interface between the medical community and the business, building and sustaining credible customer relationships.
• Identify and report customer needs, product performance, and potential sales opportunities to sales representatives, directors, and management.
• Provide engineering, sales, educational, and clinical support for complex field inquiries as needed.
• Maintain thorough knowledge of EP products, technical information, trends, and industry participants.
• Develop, lead, or facilitate EP product training and programs for healthcare professionals.
• Provide management with market feedback and insights on components of next-generation products.
• Provide regional EP procedural case coverage.
• Back up EP Sales Representatives with sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new-product in-service training.
• Mentor and provide leadership to less experienced Clinical Specialists.
• Continue developing engineering, sales, and technical skills in support of the Arrhythmia Management strategy.
• Assist Training and Education departments with advanced educational seminars and educational materials.
• Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
• Stay current on developments in areas of expertise, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
• Resolve problems or facilitate their resolution, including identifying causes to prevent recurrence.
• Perform related functions and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, an affordable and convenient path to earning a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior