Senior Clinical Specialist

Abbott • Jacksonville, FL

11d • $78,000 - $156,000 • Remote

About The Position

Abbott’s Electrophysiology (EP) business advances treatment of heart disease through technologies for atrial fibrillation. Working under general direction, the Senior Clinical Specialist provides advanced engineering, sales, educational, and technical support for EP products in response to complex inquiries from physicians, healthcare professionals, patients, and field sales staff. The role requires a high degree of independence and sound judgment in planning, organizing, performing, and evaluating work, while monitoring performance and reporting status to a manager.

The specialist serves as a senior clinical interface between the medical community and the business, builds credible customer relationships, and shares product expertise. The position provides regional EP procedural case coverage, supports sales and training activities, contributes market and product feedback to management, and mentors less experienced Clinical Specialists. It also requires keeping current with EP products, relevant technical developments, regulatory requirements, competitor products, markets, and industry trends.

This remote position is based in the United States and requires travel approximately 50% of the time. The stated base pay range is $78,000 to $156,000, with variation possible in specific locations. The role involves medical surveillance and may require meeting vendor credentialing requirements, which may include COVID-19 vaccination.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 1 year in the previous position.
• At least 3 years of clinical experience, internal or external.
• Prior industry or competitive experience if an external candidate.
• Dedicated solely to EP support.
• IBHRE EP certified.
• Considered a top performer among peers.
• Ability to perform complex EP cases independently.
• Ability to mentor and train EP CS and CA CS roles on complex mapping cases.
• Ability to conduct complex customer education events independently to communicate the value proposition of the full EP portfolio.
• At the time of promotion, performs in the top half of cases completed across the clinical group in the defined Region/Area.
• Verification that vendor credentialing requirements can be satisfied; these may include COVID-19 vaccination.

Responsibilities

• Provide advanced engineering, sales, educational, and technical support for complex field inquiries involving EP products.
• Serve as a senior clinical interface between the medical community and the business.
• Build and sustain credible business relationships with customers and share product expertise.
• Identify and report customer needs, product performance, and potential sales opportunities to sales representatives, directors, and management.
• Provide support for complex field inquiries and demonstrate command of EP products, related technical knowledge, trends, and market players.
• Develop, lead, or facilitate training and educational programs on EP products for healthcare professionals.
• Provide insight, guidance, and feedback to management on market feedback and components of next-generation products.
• Provide regional EP procedural case coverage.
• Back up EP Sales Representatives with sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new product in-service training.
• Mentor and provide leadership for less experienced Clinical Specialists.
• Continuously develop engineering, sales, and technical skills in support of the overall Arrhythmia Management strategy.
• Assist Training and Education departments with advanced educational seminars and preparation of educational materials.
• Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
• Remain current on areas of expertise, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
• Resolve or facilitate resolution of problems, including identifying causes to prevent recurrence.
• Perform related functions and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Potential eligibility for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, offering an affordable and convenient path to a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior