Senior Clinical Specialist

Abbott Laboratories • Raleigh, NC

42d • $78,000 - $156,000

About The Position

Abbott’s Electrophysiology (EP) business advances the treatment of heart disease through medical technologies for atrial fibrillation. Working under general direction and with a high degree of independence, the Senior Clinical Specialist provides advanced engineering, sales, educational, and technical support for EP products in response to complex field inquiries from physicians, healthcare professionals, patients, and field sales staff. The role serves as a senior clinical interface between the medical community and the business, supports regional EP procedures, builds customer relationships, and shares product expertise. The position also mentors less experienced Clinical Specialists and supports training, education, sales, and product development efforts. The base pay is $78,000–$156,000, with ranges varying by location.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 1 year in the previous position.
• At least 3 years of clinical experience, internal or external.
• Prior industry or competitive experience if applying externally.
• Dedicated solely to EP support.
• IBHRE EP certification.
• Considered a top performer among peers.
• Ability to perform complex EP cases independently.
• Ability to mentor and train EP CS and CA CS roles on complex mapping cases.
• Ability to conduct complex customer education events independently to present the value proposition of the full EP portfolio.
• At the time of promotion, performs in the top half of case volume across the clinical group in the defined region or area.
• Verification that vendor credentialing requirements will be satisfied; these may include COVID-19 vaccination. Medical or religious accommodations may be discussed with HR.

Responsibilities

• Provide advanced engineering, sales, educational, and technical support for complex field inquiries involving EP products.
• Serve as a senior clinical interface between the medical community and the business, building and sustaining credible customer relationships.
• Identify and report customer needs, product performance, and sales opportunities to sales representatives, directors, and management.
• Maintain thorough knowledge of EP products, related technical information, market trends, and industry participants.
• Develop, lead, or facilitate EP product training and educational programs for healthcare professionals.
• Provide market feedback and guidance to management on potential next-generation product components.
• Provide regional EP procedural case coverage and perform complex EP cases independently.
• Provide back-up support to EP Sales Representatives, including sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new-product in-service training.
• Mentor and provide leadership to less experienced Clinical Specialists; train EP CS and CA CS roles on complex mapping cases.
• Develop engineering, sales, and technical skills in support of the Arrhythmia Management strategy.
• Assist Training and Education departments with advanced seminars and preparation of educational materials.
• Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
• Stay current on developments in areas of expertise, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
• Resolve or facilitate resolution of problems, including identifying causes to prevent recurrence.
• Perform related functions and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, providing an affordable and convenient path to a bachelor’s degree.
• Health and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior