Senior Clinical Specialist

Abbott • Portland, OR

4d • Remote

About The Position

Abbott’s Electrophysiology (EP) business advances the treatment of heart disease through technologies for atrial fibrillation. The Senior Clinical Specialist works under general direction, providing advanced engineering, sales, educational, clinical, and technical support for EP products in response to complex inquiries from physicians, healthcare professionals, patients, and field sales staff. The role operates with a high degree of independence and serves as a senior clinical interface between the medical community and Abbott’s business.

The specialist builds credible customer relationships, shares product expertise, supports regional EP procedures, and identifies customer needs, product performance feedback, and potential sales opportunities. The role also provides advanced training and education, supports complex cases and product demonstrations, mentors less experienced Clinical Specialists, and advises management on market feedback and next-generation product development. The position is remote in the United States and requires travel 50% of the time.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 1 year in a previous position.
• At least 3 years of clinical experience, internal or external.
• Prior industry or competitive experience if applying externally.
• IBHRE EP certification.
• Ability to perform complex EP cases independently.
• Ability to mentor and train EP Clinical Specialist and CA Clinical Specialist roles on complex mapping cases.
• Ability to independently conduct complex customer education events that communicate the value proposition of the full EP portfolio.
• Performance among the top half of the clinical group in number of cases completed at the time of promotion in the defined Region/Area.
• Verification that all vendor credentialing requirements will be satisfied; requirements may include COVID-19 vaccination.

Responsibilities

• Provide advanced engineering, sales, educational, clinical, and technical support for EP products in response to complex field inquiries.
• Serve as a senior clinical interface between the medical community and the business, building and sustaining credible customer relationships.
• Identify and report customer needs, product performance, and potential sales opportunities to sales representatives, directors, and management.
• Provide engineering, sales, educational, and clinical support for the most complex field inquiries as needed.
• Maintain thorough knowledge of EP products, related technical information, industry trends, and market participants.
• Develop, lead, or facilitate EP product training and educational programs for healthcare professionals.
• Provide regional EP procedural case coverage and perform complex EP cases independently.
• Back up EP Sales Representatives with sales support, regional training seminars, clinical studies and data collection, troubleshooting, and new-product in-service training.
• Mentor and provide leadership for less experienced Clinical Specialists.
• Continue developing engineering, sales, and technical skills in support of the Arrhythmia Management strategy.
• Assist Training and Education departments with advanced seminars and preparation of educational materials.
• Assist Sales with advanced product demonstrations for visiting physicians and sales personnel.
• Stay current on relevant expertise, regulatory requirements, company and competitor products, markets, objectives, and industry trends.
• Resolve or facilitate resolution of problems, including identifying causes to prevent recurrence.
• Perform related functions and responsibilities as assigned.

Benefits

• Career development opportunities with an international company.
• Employees may qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit providing an affordable and convenient path to a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior