Senior Clinical Education Consultant OI - Remote

UnitedHealth Group•Chicago, IL

1d•$91,700 - $163,700•Remote

About The Position

The Senior Clinical Education Consultant provides clinical education and consulting to assigned customers for InterQual products, programs, and platforms under the direction of the Director of InterQual Clinical Services. The role coordinates with internal and external contacts to understand customer businesses and education needs, and delivers education for IQCI, IQCER, and RM implementation clients, including InterQual Customize and Coordinated Care as contracted. The consultant prepares and delivers education across InterQual products, services, and applications; helps customers integrate workflows with product functionality; provides mentoring and consulting; and collaborates with internal teams to address customer needs and improve the experience. The role also contributes to the development and maintenance of InterQual programs and services, including education curricula, materials, case studies, assessments, webinars, and updates aligned with product releases. The position is remote within the United States. Employees hired in the Minneapolis or Washington, D.C. areas must work in the office at least four days per week. Travel may be required, estimated at approximately 10%–25% of the time. Remote employees must follow UnitedHealth Group’s Telecommuter Policy. The annual salary range is $91,700–$163,700 for full-time employment, with compensation based on factors including local labor markets, education, experience, and certifications.

Requirements

Registered Professional Nurse; a BSN is desirable, or a bachelor’s degree in a health care management field.
At least 6 years of experience in utilization review/management, case management, and care management.
At least 4 years of experience in adult education or training, including presenting materials to varied participant groups.
Experience in healthcare hospitals and payer-based software.
Ability to communicate effectively with clinical, technical, and business staff.
Consultative approach and thought process for customer issues.
Ability to work effectively in a fast-paced, team-oriented environment.
Willingness and ability to travel as required.
Ability to work independently and provide education daily.
Strong clinical background and critical-thinking skills.
Ability to stand for extended periods during onsite education sessions.

Nice To Haves

Experience with InterQual Criteria.
Advanced experience with tools such as MS Office, LiveMeeting, Zoom, or Webex.
In-depth knowledge of technical training.
Advanced knowledge of product and technical details.
Knowledge of the relevant industry or industry background, such as clinical.
Proven presentation and training skills.

Responsibilities

Prepare for and deliver education across InterQual products, programs, services, applications, and professional education courses.
Help customers integrate workflows and business processes with product functionality.
Deliver InterQual Certified Instructor and InterQual Certified Expert Resource programs, as well as InterQual Customize and Coordinated Care services.
Work with Client Learning and Development to update curricula for specialized services annually or as needed.
Provide customized customer mentoring and consult clients on InterQual education best practices, potentially accessing customer systems.
Collaborate with Services, Product, Project Management, and Technical teams to provide feedback and improve customer experience, software, and implementations.
Use cross-functional teams to identify issues and develop InterQual solutions aligned with operational and customer objectives.
Resolve complex education issues as a subject matter expert and document education sessions with complete, concise notes.
Develop methods, techniques, and evaluation criteria to achieve results and outcomes.
Assist in defining new service offerings and developing innovative programs and education delivery methods.
Recommend and develop education materials for complex subject matter in coordination with product management, software engineering, or technical writers.
Develop and maintain education materials, including case studies, competency exams, quizzes, exercises, and InterQual Toolkits.
Coordinate updates to education materials to reflect content releases and ensure accurate use in internal and external sessions.
Review assigned InterQual IRR and IQCI tests with direction from the Clinical Quality Specialist to ensure accuracy against Clinical Development updates.
Work with designated team members to develop and present assigned “Increase Your IQ” webinars.
Maintain working relationships that support understanding of new-release features and enhancements.
Attend and participate in departmental and organizational meetings, virtually and onsite as applicable.