OI Clinical Manager - O&P

University of California, San Francisco•San Francisco, CA

3d•Onsite

About The Position

The Orthotic and Prosthetic Clinical Manager provides clinical and operational leadership for assigned clinic location(s), patient populations, and/or specialty service lines within the Department of Orthopaedic Surgery. In addition to maintaining an advanced clinical practice, the Clinical Manager is responsible for overseeing the delivery of safe, high-quality, and efficient orthotic and prosthetic services while ensuring compliance with applicable regulatory, accreditation, and departmental standards. The Clinical Manager is accountable for monitoring clinical quality, patient safety, operational performance, and financial outcomes within their assigned area(s) of responsibility. The position identifies opportunities to improve patient access, clinical workflows, operational efficiency, and revenue performance through process improvement, business development, referral relationship management, and implementation of departmental initiatives. The Clinical Manager provides day-to-day leadership for assigned clinical staff by overseeing performance, supporting professional development, optimizing staffing and resource utilization, and fostering a culture of accountability, collaboration, and continuous improvement. As a member of the Orthotics & Prosthetics leadership team, the Clinical Manager participates in divisional planning and serves as a local leader responsible for communicating and implementing departmental priorities, operational changes, and quality improvement initiatives. Department Overview: The Department of Orthopaedic Surgery is responsible for the department's academic, teaching, patient care professional services and research activities under the UCSF School of Medicine. The department has over 400 academic and staff personnel at multiple sites (UC, Mt. Zion, MB, SFGH, and VAMC). The Orthotic and Prosthetic Department provides joint patient care with numerous services across the UCSF health care system.

Requirements

3-5 years’ experience working as a Certified Orthotist and/or Prosthetist
Ability to work independently and successfully in the treatment of complex orthotic/prosthetic cases
Ability to meet the physical demands of the Key Responsibilities listed above
Ability to document clearly and accurately in accord with CMS standards
English Language Skills

Nice To Haves

Past Management Experience
Ability to create informative educational presentations
Past teaching experience in the O&P profession
Past research experience in the O&P profession
Fluent in another language

Responsibilities

Full clinical independence in performing clinical assessment, prescription formulation, and execution of orthotic/prosthetic treatment of complex patients.
Perform appropriate clinical assessment, prescription formulation, and execution of Orthotic and/or Prosthetic treatment in a safe and efficacious manner.
Examine and evaluate patients’ prosthetic/orthotic needs in relation to their disease entities, injury, and/or impairment.
Evaluate prostheses/orthoses on patients to assure optimal fit, function, and comfort.
Assess quality of care and efficacy of treatment using outcomes measures.
Utilize of a broad spectrum of orthotic and/or prosthetic treatment modalities to address complex patient presentations.
Provide mentorship and education to residents through clinical observation.
Meet basic clinical standards and complete tasks in a timely manner.
Technical fabrication responsibilities of orthotic and/or prosthetic devices for both in and out patients at all Orthotic and Prosthetic Center practice locations.
Practice in an ethical manner, in accord with the ABC Code of Professional Responsibility.
Instruct patients in the use of their orthotic/prosthetic device(s).
Adhere to all clinical-related Standard Operating Procedures (SOPs).
Each site is expected to fulfill / meet the patient care needs, as dictated by patient referral volume. If sufficient volume exists, clinicians are expected to fill 75% of slots per day/week.
Take weekend call according to the schedule created at the beginning of each fiscal year.
Maintain accurate and complete patient records in EMR system. Documentation must meet department standards, as well as those enforced by CMS.
Authorization of O&P devices – Adhere to office policies and practices outlined by Director and/or Department Chair.
Billing of O&P devices – Adhere to office policies and practices outlined by Director and/or Department Chair.
Adhere to all administrative-related Standard Operating Procedures (SOPs).
Provide mentorship and education to residents through formal didactic training and teaching tools.
In-services (allied health) Create and present informative educational presentations to allied health providers in an attempt to provide inter-departmental education, and to improve awareness of the UCSF O&P department and its scope of services.
Provides operational oversight for assigned clinic location(s) and clinical services.
Ensures delivery of safe, effective, patient-centered care consistent with departmental, regulatory, and professional standards.
Monitors patient safety, clinical quality, access, and operational performance and implements corrective actions or process improvements when opportunities are identified.
Oversees compliance with clinical documentation, billing, and quality requirements.
Investigates patient concerns, incident reports, and workflow issues, ensuring timely resolution and appropriate escalation when necessary.
Identifies opportunities to improve patient access, clinical workflows, and efficiency.
Monitors operational and financial performance for assigned clinical area.
Reviews financial and operational reports to identify trends, opportunities, and risks.
Identifies opportunities to increase patient volume, improve referral relationships, expand services, and enhance revenue while maintaining high-quality patient care.
Implements approved operational improvement plans and monitors progress toward established goals.
Promotes efficient utilization of staffing, equipment, and departmental resources while minimizing operational waste.
Provides direct supervision, coaching, mentoring, and performance management for assigned clinical staff.
Establishes performance expectations and supports employee growth through ongoing feedback, education, and professional development.
Participates in recruitment, interviewing, onboarding, and retention of clinical personnel.
Identifies staffing needs and makes recommendations regarding workforce planning.
Approves schedules, leave requests, and overtime while ensuring adequate patient coverage and responsible stewardship of departmental resources.
Ensures consistent implementation of departmental policies, procedures, and clinical standards.
Leads implementation of departmental and division-wide initiatives within assigned clinical area.
Develops and facilitates regular staff meetings to communicate priorities, operational updates, quality initiatives, and organizational changes.
Participates as a member of the O&P Executive Committee and contributes to strategic planning and continuous improvement initiatives.
Develops, implements, and monitors annual operational and quality improvement goals for assigned clinic(s).
Represents the department through education, outreach, committee participation, and other professional activities that advance the mission of the division.
Create and present informative educational presentations to O&P local, national, and international community.
Create and present informative, educational presentations to students and the community in an effort to build awareness of the O&P profession.
Working in collaboration with Director and/or Department Chair, responsible for the development of O&P committee (education, technology and innovation, best practices, quality improvement, outreach, and executive) initiatives and execution thereof, as they pertain to the broader departmental goals/strategy.
Responsible for supporting committee efforts.
Working in collaboration with Director and/or Department Chair, provide assistance with or lead expedited departmental improvement plans.
Participate in any area of research that promotes improved health of the O&P patient population, such as comparative effectiveness research (CER), clinical trials, observational studies, systemic reviews, and meta-analyses.
Participate in university-wide and/or professional leadership activities.