Senior Client Service Manager - Livingston

Merit Financial Advisors • Livingston, NJ

8d

About The Position

The Senior Client Service Manager is responsible for delivering excellent customer service, managing client interactions, and maintaining confidentiality and discretion while completing client paperwork professionally and on time. The role supports clients and advisors across onboarding, account servicing, transactions, compliance, and ongoing relationship management. It also works with the Processing Manager and client service colleagues across branches to resolve issues and improve processes.

Requirements

• Bachelor’s degree in Business or Finance.
• A minimum of 5–7 years of client service experience at a wealth management firm.
• FINRA S6 or S7 and S63/S65 or 66.
• Excellent knowledge of securities industry rules and regulations.
• Proficient computer skills, including the ability to access email and the Internet.
• Excellent written and verbal communication skills.
• Outstanding teamwork and time-management skills.
• Excellent interpersonal skills.
• Ability to handle multiple tasks and work within tight deadlines.
• Strong team-oriented mentality and desire to achieve personal and company performance goals.
• Ability to interact with clients and team members professionally and respectfully.
• Detail-oriented and self-motivated.
• Curiosity and ingenuity to help implement client-related technology solutions and develop and maintain company methods and procedures.

Nice To Haves

• Previous experience working on Fidelity or Schwab platforms.
• Proficiency in Outlook, Word, Excel, and Salesforce.

Responsibilities

• Lead client onboarding and intake meetings or discussions and build strong client relationships.
• Prepare for and occasionally attend client meetings with advisors, schedule follow-up activities, and review meeting notes to complete or assign action items.
• Identify and implement opportunities for proactive client contact to improve clients’ financial situations and strengthen relationships.
• Assess client needs, concerns, and feedback and determine appropriate responses.
• Investigate and resolve administrative matters, including abandoned property, cost basis, account and transaction history, fees, and corporate actions.
• Troubleshoot and research issues with custodians, using discretion to identify solutions and appropriate resources.
• Answer questions about forms, explain industry terminology and processes, and set clear client expectations.
• Provide operational support for existing and new clients, including account transfers, money movement, check deposits, conversions, beneficiary updates, estate processing, annuity and life policies, and alternative investment orders.
• Process client transactions upon request and research and resolve client inquiries, return calls, and maintain client satisfaction.
• Serve as the primary contact for client emails and calls, providing answers, solutions, and guidance.
• Follow up proactively with clients regarding required minimum distributions, account updates, paperwork, and check receipt.
• Deposit physical checks received at the branch using a remote check deposit tool.
• Review account transactions daily to monitor trade requests, deposits, transfers, and client withdrawal requests.
• Maintain required minimum distributions and submit and follow up on advisory trade requests with the Merit Investment Team.
• Document communications and interactions with clients, prospects, and Processing Managers in Salesforce CRM in a timely manner.
• Work with the Processing Manager as needed and maintain paperless client files in the cloud-based system.
• Keep advisors’ books of business current in custodian systems, Salesforce, and Orion.
• Collaborate with client service colleagues across branches to stay current on custodian changes and improve systems and processes.
• Resolve account-related compliance requests and maintain and submit branch compliance files quarterly.
• Track and submit insurance licensing, renewals, and appointments.
• Handle miscellaneous operational activities and projects and participate in prospect and client events.

Benefits

• Medical insurance.
• Dental and vision insurance.
• Life and personal accident insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Flexible Spending Account (FSA), Health Savings Account (HSA), or Dependent Care FSA.
• 401(k) plan with company matching.
• Paid time off (PTO) and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior