Senior Client Service Manager - Livingston

Merit Financial Advisors • Livingston, NJ

8d

About The Position

The Senior Client Service Manager is a key client-service role responsible for managing client interactions and completing appropriate paperwork professionally and promptly while maintaining confidentiality and discretion. The role supports new and existing clients with account operations, transactions, inquiries, required distributions, compliance matters, and insurance-related processes. It works closely with advisors, the Processing Manager, the Merit Investment Team, custodians, and Client Service colleagues across branches to provide a strong client experience and maintain accurate records and processes.

Requirements

• Bachelor’s degree in Business or Finance.
• Five to seven years of client service experience at a wealth management firm.
• FINRA Series 6 or Series 7 and Series 63/65 or Series 66 licenses.
• Excellent knowledge of securities industry rules and regulations.
• Proficient computer skills, including the ability to access email and the Internet; proficiency with Outlook, Word, Excel, and Salesforce is desired.
• Excellent written and verbal communication skills.
• Strong teamwork and time-management skills.
• Excellent interpersonal skills.
• Ability to handle multiple tasks and work within tight deadlines.
• Team-oriented approach and desire to achieve personal and company performance goals.
• Ability to interact professionally and respectfully with clients and team members.
• Detail-oriented and self-motivated.
• Curiosity and ingenuity to help implement client-related technology solutions and develop and maintain company methods and procedures.

Nice To Haves

• Previous experience working on Fidelity or Schwab platforms.

Responsibilities

• Lead client onboarding and intake meetings or discussions and develop and maintain strong client relationships.
• Prepare for and occasionally attend client meetings with advisors; schedule follow-up activities, review meeting notes, and complete or assign action items.
• Identify opportunities for proactive client contact and use judgment to address client needs, concerns, and feedback.
• Investigate and resolve administrative matters, including abandoned property, cost basis, account and transaction history, fees, corporate actions, and other client account issues.
• Troubleshoot and research issues with custodians, engaging them as needed to resolve matters affecting the client experience.
• Answer questions about forms, explain industry terminology and processes, and set clear client expectations.
• Provide operational support for new and existing clients, including account transfers, money movement, check deposits, conversions, beneficiary updates, estate processing, annuity and life policies, and alternative investment orders.
• Perform requested client transactions and research and resolve client inquiries; return calls and respond to client emails with answers, solutions, and guidance.
• Follow up proactively with clients regarding required minimum distributions, account updates, paperwork, and check receipt.
• Deposit physical checks received at the branch using a remote check deposit tool.
• Review account transactions daily, including trade requests, deposits, transfers, and withdrawal requests.
• Maintain required minimum distributions and submit and follow up on advisory trade requests with the Merit Investment Team.
• Document communications and interactions with clients, prospects, and Processing Managers in Salesforce CRM promptly.
• Work with the Processing Manager when necessary and maintain paperless client files on the cloud-based system.
• Keep advisors’ books of business updated in custodian systems, Salesforce, and Orion.
• Collaborate with Client Service colleagues across branches to stay current on custodian changes and improve systems and processes.
• Resolve account-related compliance requests and maintain and submit branch compliance files quarterly.
• Track and submit insurance licensing, renewals, and appointments.
• Handle miscellaneous operational activities and projects and participate in prospect and client events.

Benefits

• Medical insurance
• Dental and vision insurance
• Life and personal accident insurance
• Short-term disability insurance
• Long-term disability insurance
• Flexible Spending Account (FSA), Health Savings Account (HSA), or Dependent Care FSA
• 401(k) plan with company matching
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior