Client Service Senior Manager
About The Position
As a Client Service Senior Manager in the Commercial Bank, lead the business, own a portfolio of clients, and manage a group of client service managers. Provide strategic leadership by driving change through innovation and transformation, executing the firm’s strategy, and modernizing the client experience. Lead Client Service professionals who advise moderate to complex Commercial Bank clients, manage internal and external relationships, and deliver high-quality service to support client retention. The role requires some travel (20%) to visit clients and internal partners. This role is not eligible for employer immigration sponsorship. Final job grade and officer title will be determined at the time of offer and may differ from this posting.
Requirements
- Comprehensive knowledge of Treasury Services and/or Custom Card products.
- Experience in data analytics and change management, including presenting findings.
- Ability to influence others without direct supervision.
- Ability to provide quantifiable management reporting and present findings.
- Project management and execution skills.
- Excellent verbal, written, interpersonal, presentation, negotiating, and organizational skills.
- Strategic thinking and ability to adapt to change.
- Demonstrated team-building skills and ability to work in a team environment.
- At least 6 years of client-facing work experience.
- Experience delivering coaching and feedback and in people management.
Nice To Haves
- Previous team management experience.
- Bachelor of Science or Business Administration degree and/or at least 6 years of equivalent work experience.
- Adeptness with Google G Suite and/or Microsoft Office.
Responsibilities
- Anticipate and manage work volumes while adhering to established policies and deadlines.
- Collaborate with stakeholders to resolve client issues and escalations effectively.
- Analyze and interpret client data to identify trends and develop department strategy.
- Drive change initiatives, business strategy, and technology enhancement programs.
- Manage in dynamic, high-pressure environments and contribute to business resiliency planning.
- Attract, develop, and retain talent; coach and engage team members to drive performance.
- Evaluate team and individual performance to achieve business objectives.
- Nurture a diverse and inclusive work culture and build a culture of trust, transparency, and integrity.
- Identify opportunities to use digital tools to provide successful self-service solutions.
- Solicit feedback on products and services to adapt to changes in the commercial banking landscape.
- Ensure teams proactively consult with clients through regular relationship reviews, educate clients on self-service tools, and influence adoption.
Benefits
- Opportunities for career and personal growth.
- Participation in Business Resource Groups.
- Volunteer opportunities to support the community.
- Participation in focus groups focused on innovation and transformation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
