Sr Client Service Manager - Commerical Lines

Gallagher • Richfield, OH

6d

About The Position

Gallagher is seeking a Senior Client Service Manager to join its Commercial team. The role partners with clients, carrier partners, and colleagues to deliver exceptional service and thoughtful insurance solutions. The Senior Client Service Manager serves as a trusted advisor to clients and a leader within the team, taking ownership of complex client relationships and renewal strategies while identifying opportunities to deliver additional value. The position also contributes to team development, service quality, compliance, and a collaborative, high-performing culture.

Requirements

• Bachelor's degree and at least 5 years of client service and/or claims management experience, or a high school degree/GED and at least 10 years of client service and/or claims management experience.
• Property and Casualty Insurance License.
• Proficiency in Microsoft Office.
• Ability and desire to build relationships and deliver results.
• Adaptability and resilience in managing shifting priorities.
• Collaborative mindset and ability to work with teams across Gallagher.

Responsibilities

• Lead renewal strategies for complex accounts, partnering with clients and internal teams to understand needs, analyze coverage, and deliver customized solutions.
• Identify opportunities to strengthen client programs by reviewing coverage gaps, claims trends, and additional services that support evolving business needs.
• Build and maintain strong relationships with clients and carrier partners through responsive communication, trusted guidance, and exceptional customer service.
• Collaborate with clients on risk management strategies, offering consultative insights and innovative approaches.
• Support and mentor team members by sharing knowledge, providing constructive feedback, and encouraging continuous growth and development.
• Conduct audits and help ensure adherence to regulatory requirements and high service and compliance standards.
• Oversee the accuracy and integrity of client and policy information in Gallagher's systems.
• Use technology and best practices to streamline processes, improve efficiency, and enhance the client experience.
• Manage multiple priorities while delivering high-quality results and exceeding client expectations.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support well-being.
• Career development opportunities and ongoing learning.
• Collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior