Senior Client Service Account Associate

JPMorgan Chase & Co. • Irvine, CA

2d • $71,300 - $107,000

About The Position

As a Client Service Account Manager within the Payments team, you will support a portfolio of large corporate and/or financial institution clients, helping them effectively use Payments products and services. The Service organization serves as a central point of resolution for client business operations, identifies product and service gaps and development opportunities, and uses client and product expertise to recommend growth and efficiency opportunities.

The role acts as a trusted advisor to clients, coordinates issue resolution with bank partners, and contributes to product enhancements and service delivery plans. It also helps clients comply with risk policies and practices and educates them about legal, regulatory, and cybersecurity changes. The position requires effective communication, judgment, prioritization, and flexibility to meet business needs.

Requirements

• At least 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present orally and in writing in an organized, clear, and confident manner.
• Effective time management in a fast-paced environment, including balancing competing priorities and delivering on commitments.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision-making and ability to evaluate risk factors.
• Flexibility with working hours and ability to use virtual connectivity tools, including VDI and the Blackberry/Good mobile suite, when business needs arise.

Responsibilities

• Advise clients and provide consultation to support their decision-making.
• Serve as the client's central point of resolution and escalation for service issues, liaising with bank partners to manage them.
• Identify and address product or service gaps and development opportunities using Treasury Services product capabilities.
• Use product knowledge to recommend and participate in product enhancements and service delivery plans.
• Communicate complex ideas and client issues confidently.
• Adhere to risk policies and practices, ensure client compliance, and educate clients about new legal, regulatory, and cybersecurity changes.

Benefits

• Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed