Senior Client Manager, Crisis Management

WTW•New York, NY

2d•$150,000 - $200,000

About The Position

The Senior Client Manager will build trusted, long-term relationships with major clients and advise them on complex risks involving terrorism, political violence, and active assailant threats. The role independently leads accounts of varying sizes and complexity, shapes the client experience, and supports the growth of Willis Crisis Management in North America. It combines technical insurance expertise, strategic thinking, and relationship leadership while ensuring consistently high-quality advice and service. The position also helps establish team standards, maintain regulatory and technical excellence, and advance operational and financial goals. Business travel is required as needed.

Requirements

High school diploma required; a bachelor’s degree is preferred.
At least six years of relevant experience.
Confident written and verbal communication skills, including the ability to explain complex technical subjects clearly and engage credibly with senior executives.
Strong relationship-management skills and a client-first mindset; ability to bring together internal and external expertise, navigate competing priorities, and resolve conflict constructively.
Negotiation skills, including the ability to develop creative solutions, build stakeholder consensus, and complete complex opportunities.
Sound commercial judgment and understanding of client strategy, market dynamics, and value-creating solutions.
Proven ability to lead complex, ambiguous, or multidimensional projects from planning through delivery.
Adaptability, receptiveness to feedback, critical thinking, and practical problem-solving in a fast-moving environment.
Working knowledge of the end-to-end insurance process, its key stages, and relevant stakeholder roles.
Collaborative leadership style and ability to champion change, provide direction, and help others perform at their best.
Strong insurance technical capability, including coverage analysis, gap identification, program-design advice, and interpreting and presenting risk models.
Comfort using technology-based record-management systems, Microsoft Office, and other relevant digital tools.

Nice To Haves

Bachelor’s degree.
Property and Casualty license.
Experience in terrorism and political violence, property, casualty, marine, or aviation insurance or reinsurance.

Responsibilities

Shape client engagement priorities and service standards for the Crisis Management team.
Build client relationships beyond the renewal cycle to strengthen satisfaction and retention.
Advise clients on coverage and program design using needs and gap analyses.
Connect clients with expertise across Willis and identify opportunities for integrated solutions.
Lead the development of proposals and presentations to win new business and expand existing relationships.
Translate client information, risk data, and analytics into insights that support market placement.
Lead new business placements, renewals, and changes to existing programs from strategy through execution.
Evaluate insurance and non-insurance options to develop risk solutions.
Build relationships with insurers and other market stakeholders to secure competitive client terms and conditions.
Monitor market developments and provide timely, relevant advice on emerging trends.
Lead and participate in client, internal, and underwriter meetings, traveling for business as required.
Coach and support colleagues, share expertise, and help develop team talent.
Maintain a strong understanding of Willis capabilities, products, and services relevant to client needs.

Benefits

Annual short-term incentive bonus.
Medical coverage, including prescription coverage.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Account.
Health Care and Dependent Care Flexible Spending Accounts.
Group Accident and Group Critical Illness coverage.
Life insurance and AD&D coverage.
Group Legal coverage and Identity Theft Protection.
Wellbeing Program and Work/Life Resources, including an Employee Assistance Program.
Paid holidays and annual paid time off, including paid state/local leave where required.
Short-Term Disability and Long-Term Disability.
Other leaves, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
Contributory Pension Plan and 401(k) Savings Plan.
Eligible senior roles may receive non-qualified Deferred Compensation and Deferred Savings Plans.