Crisis Management Supervisor

Heritage Health - Idaho•Coeur d'Alene, ID

4d•Onsite

About The Position

Heritage Health is hiring a full-time Crisis Management Supervisor in Coeur d'Alene, Idaho. This licensed and certified behavioral health professional directs patient-centered crisis intervention and case management services for people experiencing behavioral health crises and those with ongoing needs affecting their stability and well-being. The role oversees the crisis response team and ensures timely crisis assessment, de-escalation, safety planning, resource coordination, and connections to appropriate levels of care. It also oversees case management services that help patients navigate healthcare and community resources, address treatment barriers, coordinate care across providers and agencies, and develop plans supporting stability, recovery, and independence. Through clinical guidance, staff supervision, and community collaboration, the Supervisor ensures responsive, coordinated, individualized support. The position provides clinical and operational leadership, including staff training, coaching, development, hiring collaboration, and performance management. Work is normally performed in a variety of environments, including outdoors, in an office, or in a healthcare clinic building. Work may be demanding and chaotic, and may involve exposure to contagious diseases, physical injuries, and varied emotional states. Employees are responsible for supporting and maintaining a safe working environment and completing safety-related training and tasks as requested.

Requirements

Certification as an LCSW, LCPC, or LMFT is required.
Must be eligible for Idaho licensure.
At least three years of experience in a behavioral health setting.
Strong leadership skills.
Ability to train groups in theory and skills in collaboration with department leadership.
Ability to work independently and organize work for accuracy and efficiency in alignment with Heritage Health’s mission and vision.
Ability to respond effectively and sensitively to the needs and concerns of Heritage Health’s diverse patient population.
Skill in using computer software, including the Internet and Microsoft Office products.
Ability to handle sensitive information ethically and responsibly and protect the confidentiality of patient, employee, and business information.
Positive interpersonal, communication, and persuasion skills by phone, computer, and in person with patients, coworkers, and external contacts.
Ability to interpret written and oral instructions.
Ability to work effectively under pressure and meet deadlines, with strong organizational skills for retrieving information and ensuring issues are competently closed.
Good judgment, sound decision-making, and conflict-management skills.
Must be able to complete tasks in noisy or stressful environments and adhere to process protocol.
Must be able to navigate various departments at a location.
Must be able to lift up to 15 pounds at times.

Nice To Haves

Prior experience training staff in de-escalation and non-violent intervention, with a focus on trauma-informed programs.
Experience in crisis management, crisis prevention, or a related field.
Experience working with vulnerable populations.

Responsibilities

Maintain a responsive case management team that connects patients with resources for needs such as housing, transportation, insurance coverage, and healthcare access.
Educate staff and patients about crisis prevention and management, including trauma-informed de-escalation and non-physical intervention techniques.
Provide verbal de-escalation support during mental health crises and connect patients with appropriate urgent care services.
Develop, implement, and monitor organizational preventive measures and administrative controls to promote safety and consistency.
Collaborate with Human Resources, Risk and Compliance, and Leadership to complete reports of incidents occurring at Heritage Health.
Help patients access services from Heritage Health and outside entities, including 988, the Crisis Center, and Mobile Crisis, and facilitate transitions of care.
Provide assistance to customers, employees, and visitors as requested.
Maintain regular and predictable attendance.
Perform miscellaneous job-related duties as assigned.
Serve as a clinical resource for staff and formally train and coach them, with a focus on professional development.
Collaborate with Human Resources on hiring and staff development and training; manage motivation, disciplinary actions, and staff terminations.
Foster a collaborative environment and culture focused on the organization’s mission, vision, and values.
Lead and mentor direct reports, ensuring they have the tools and resources to work effectively with one another, employees, and community partners.
Communicate effectively using active listening, adaptability, empathy, and transparency.
Model self-awareness by seeking feedback and modifying behavior accordingly.
Drive engagement and accountability, set goals, and provide direction so team members can work to their fullest potential.
Foster a trust-based work environment by modeling dignity, respect, fairness, and confidentiality.
Make recommendations to the Patient Dismissal Council when needed.
Make recommendations to the Executive Leadership Team about trespassing individuals when needed.
Maintain relationships with local emergency agencies and determine when to engage them appropriately.
Participate in emergency response tasks and safety committees or teams as requested; follow safety instructions, report or correct hazards, and provide feedback on safety issues.

Benefits

100% employer-paid employee medical, dental, and vision coverage for full-time employees.
Employer-paid life insurance equal to one times annual salary up to $200,000; optional additional coverage is available at an additional cost.
Short-term disability insurance based on age and salary.
100% employer-paid long-term disability insurance.
403(b) retirement plan with employer matching of up to 4% of employee contributions.
120 hours of paid time off in the first year.
56 hours of Extended Illness Bank in the first year.
Eight paid holidays for full-time employees.
Free telehealth visits for healthcare, counseling, and health and wellness coaching for employees and their immediate household members through the Employee Assistance Program.
Competitive pay.
No weekends or holidays.