Manager, Enterprise Crisis Management

Centene Corporation•New York, MA

3d•$107,700 - $199,300

About The Position

Responsible for managing and enhancing Centene's Enterprise Crisis Management Program, supporting preparedness, response, recovery, and continuous improvement across the enterprise. Leads crisis response coordination, incident monitoring, exercises, training, emergency communications, and program governance while partnering with business stakeholders to strengthen organizational readiness and resilience. Provides leadership, guidance, and coordination across cross-functional teams to support effective decision-making and response during incidents and crisis events. The role manages program policies, procedures, standards, and supporting documentation; leads and coordinates enterprise responses to crises, significant incidents, and operational disruptions; and monitors emerging threats with internal partners to assess potential impacts. It develops and facilitates exercises and preparedness activities, provides training and awareness programs, and leads after-action reviews and corrective action management. The position also manages crisis management technology platforms, emergency notification systems, and related tools; develops and distributes crisis communications, situation reports, executive briefings, and stakeholder updates; and tracks program metrics and continuous improvement opportunities. It partners with Human Resources, Security, Technology, Facilities, Communications, Legal, Compliance, and business leaders to strengthen preparedness, response, and recovery capabilities, while supporting program maturity, governance, and effectiveness. Performs other duties as assigned and complies with all policies and standards.

Requirements

Bachelor's degree in Emergency Management, Homeland Security, Business Administration, Risk Management, or a related field.
At least 5 years of experience in Crisis Management, Emergency Management, Business Continuity, Disaster Recovery, Security Operations, Risk Management, or a related field.
Experience leading or coordinating response activities during operational disruptions or crisis events.

Nice To Haves

CEM certification or other industry-related certifications.

Responsibilities

Manage the Enterprise Crisis Management Program, including policies, procedures, standards, and supporting documentation.
Lead enterprise response activities during crises, significant incidents, and operational disruptions.
Facilitate crisis activation, coordination, and ongoing management of enterprise response efforts.
Coordinate with internal business partners to monitor emerging threats, assess potential impacts, and support response activities.
Develop, facilitate, and support crisis management exercises, simulations, and preparedness activities.
Deliver training and awareness programs for Incident Management Teams, Crisis Management Teams, and other stakeholders.
Lead after-action reviews and corrective action management following exercises and real-world events.
Manage crisis management technology platforms, emergency notification systems, and supporting program tools.
Develop and distribute crisis communications, situation reports, executive briefings, and stakeholder updates during incidents.
Track, analyze, and report crisis management metrics, program performance, and continuous improvement opportunities.
Partner with Human Resources, Security, Technology, Facilities, Communications, Legal, Compliance, and business leaders to strengthen enterprise preparedness, response, and recovery capabilities.
Support the ongoing maturity, governance, and effectiveness of the Enterprise Crisis Management Program.
Perform other duties as assigned.
Comply with all policies and standards.