Director - Crisis Management

Wynn Resorts•Las Vegas, NV

22h

About The Position

The Director of Crisis Management is responsible for developing, coordinating, implementing, and monitoring Wynn’s Crisis Management program. The role monitors and evaluates local and global incidents, using escalation protocols to communicate relevant information throughout operations. The Director provides company-wide direction and operational support for crisis management, incident response, and business continuity; advises senior leaders and employees; and leads a team supporting crisis and incident management. The position requires independent decision-making, sound judgment under stress, and the ability to respond around the clock, including during potentially threatening or emergency situations.

Requirements

At least two years of experience, including one year of satisfactory full-time professional experience in a command center or intelligence fusion center environment, in a relevant field such as federal government, emergency management, fire or police services, public safety, public health, public administration, urban planning, engineering, military service, or another specialized area related to public or private command center operations.
Strong analytical, organizational, and decision-making skills.
Strong verbal and written communication skills and ability to coordinate effectively with senior business leaders.
Strong project and program management skills.
Ability to coordinate effectively and efficiently with business partners.
Team-oriented self-starter with a high degree of initiative.
Ability to recognize and appropriately handle sensitive and confidential information.
Detail-oriented, with the ability to meet inflexible deadlines and quickly learn new procedures, skills, and techniques.
Ability to work a flexible and sometimes extended schedule during crisis periods and remain on duty until properly relieved.
Experience presenting workshops or public speaking.
Ability to respect confidentiality and ethical boundaries regarding guidelines, supervision, and professional consultation.
Demonstrated ability to organize and work independently as a leader and as part of a team.
Proficiency with Microsoft Word, Excel, PowerPoint, and database programs.
Must be at least 21 years old.
Must be able to obtain any necessary work cards before starting and maintain them throughout employment; these may include Gaming registration and a driver’s license.
Ability to deal effectively with senior management, remain composed under stress, exercise sound professional judgment in potentially threatening environments, and react quickly and calmly to changing or emergency circumstances.
Knowledge of social media research and analysis to support internal threat investigations.

Nice To Haves

Crisis/Emergency Management degree and/or ITIL, ASIS/CPP, or ISACA/CISM certification.
Certified Business Continuity Professional (CBCP) certification.
Member Business Continuity Institute (MBCI) membership.
Working knowledge of the National Incident Management System (NIMS) and National Response Framework.

Responsibilities

Monitor and assess the potential impact of local and global events and incidents through open-source collection.
Create, distribute, maintain, and periodically review an accessible crisis management manual.
Establish and lead company-wide crisis management policies, standards, plans, and operational support platforms.
Provide accurate, concise, and timely communications about issues that could affect Wynn operations, including in time-sensitive situations.
Develop an effective method for issuing notifications and updates quickly.
Escalate potentially impactful events to the President and COO and relevant stakeholders in a timely manner.
Analyze developing crisis situations and provide intelligence to support crisis management teams.
Develop best practices and implement training standards and programs for crisis incident management and business continuity.
Provide direct worldwide support to business units on incident and crisis management planning.
Provide business and technical guidance to senior leadership, department operators, and employees.
Promote operational risk and business resiliency awareness throughout the organization.
Produce crisis management, readiness, crisis and incident reporting metrics; conduct gap analyses and controls assurance reviews as needed.
Engage corporate, business unit, and division leaders to help minimize recurrence of crisis incidents.
Maintain relationships with incident management organizations and local or regional emergency response groups involved in business continuity, disaster recovery, and emergency management.
Collaborate with cross-functional groups across the organization.
Mentor and manage direct and indirect reports who support crisis and incident management.
Direct organizational priorities and apply time management, problem-solving, leadership, negotiation, communication, and human resource management skills.
Respond 24/7, direct subordinate resources and first responders, and ensure executive management is briefed contemporaneously.
Perform other essential duties and tasks specific to the position.