Director of Operations, Crisis

MONARCH • Lumberton, NC

7d • $90,000

About The Position

The Director of Operations, Crisis provides oversight of facility-based crisis operations. The role provides leadership and coordination for the area of responsibility and serves as a tactical point person for care of the people supported, staff development, physician relationships, quality initiatives, program development, and organization-wide success.

The Director works directly with the Senior Director of Crisis Services to manage the daily operations of the centers. The position requires one of the following minimum qualifications: an associate’s degree in nursing and Registered Nurse (RN) licensure; a master’s degree in a human services field and LCMHC, LCSW, LMFT, or LCAS licensure; or a doctoral degree (PsyD) in Psychology and licensure as a Licensed Psychologist. A valid U.S. driver’s license is also listed among the certifications sought.

The schedule is Monday through Friday, 8 a.m. to 5 p.m., with some evenings, some weekends, and on-call duties as needed. Driving and travel may be required. The stated minimum pay is $90,000. Monarch Healthcare describes a positive and encouraging work environment, opportunities for professional growth and promotion from within, and a customizable benefits package for eligible employees.

Requirements

• At least 2 years of experience working in behavioral health.
• At least 1 year of supervisory experience.
• Meet one of the following qualification paths: an associate’s degree in nursing and RN licensure; a master’s degree in a human services field and LCMHC, LCSW, LMFT, or LCAS licensure; or a doctoral degree (PsyD) in Psychology and Licensed Psychologist licensure.
• Valid U.S. driver’s license.

Responsibilities

• Work directly with the Senior Director of Crisis Services to manage the daily operations of the centers.
• Develop and implement tactical work plans supporting facility-based crisis and organizational goals, including identifying workflows and instituting corrective actions.
• Provide administrative supervision and oversight to assigned staff in accordance with agency guidelines, including hiring, discipline, termination, training, and performance appraisals.
• Ensure effective 24-hour coverage for individuals served, as needed.
• Interface with providers, managers, staff, and other departments to facilitate teamwork, communication, and improvement activities.
• Serve as an electronic health record super user and help ensure appropriate training, error monitoring, and timely corrections.
• Ensure equipment and supplies are available when needed and during emergencies, including medication, lab processing, and notification of emergency medical services when indicated.
• Prepare, administer, and oversee the budget and monthly financial reports with the Senior Director of Crisis Services and Budget Officer, and communicate budget expectations to staff.
• Investigate complaints, prepare resolution reports, support timely resolution of concerns, review incidents, ensure documentation is completed, and provide feedback and action plans when warranted.
• Coordinate and prepare staff for potential weather and other related disasters.
• Attend and actively participate in meetings and training as required.
• Comply with agency policies and procedures and applicable state and federal statutes and regulations.
• Maintain trainings as required and requested.
• Demonstrate knowledge of emergency procedures and assist in crisis situations, including implementing safety measures for a safe milieu.
• Perform other relevant responsibilities assigned by the supervisor.
• Drive and travel when required.

Benefits

• Customizable benefits and perks for eligible employees, potentially including comprehensive health coverage, retirement plans, and professional development support.
• Opportunities for professional growth and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree