Sr. Client Manager

Gallagher•Cleveland, OH

4h•Hybrid

About The Position

Gallagher Benefit Services is seeking a Senior Client Manager to deliver exceptional service to clients and help them protect what matters most. The role manages a portfolio of client accounts, builds trusted client relationships, leads renewals, and collaborates with the production team to retain existing business and develop new opportunities. The position requires balancing priorities and deadlines while delivering high-quality service.

Requirements

Bachelor's degree with at least 5 years of client service and/or claims management experience, or a high school diploma/GED with at least 10 years of client service and/or claims management experience.
At least 1 year of supervisory experience.
Appropriate licensing as required.
Proficient in using technology to maximize productivity and quality.
Strong written and verbal communication skills.
Ability to engage others in consultative discussions.
Ability to effectively manage and balance multiple, sometimes competing, priorities.
Ability to work in a self-directed manner.

Nice To Haves

Previous insurance knowledge and experience managing client relationships.
Solid financial acumen.

Responsibilities

Manage a portfolio of client accounts and ensure client needs are met with care and precision.
Build and strengthen client relationships and serve as a trusted advisor.
Lead the renewal process to deliver tailored solutions that exceed expectations.
Collaborate with the production team to secure existing business and grow new opportunities.
Balance priorities, meet deadlines, and deliver high-quality service.