Sr. Manager, Client Services
About The Position
Thermo Fisher Scientific is seeking a Senior Manager of Client Services Projects for its Clinical Trials Division. This leadership role focuses on creating exceptional customer experiences and managing complex clinical trial projects across the company’s network. The role leads and develops project management teams that ensure seamless delivery of clinical supplies to patients. Working with pharmaceutical and biotechnology customers, the Senior Manager helps optimize clinical trial supply chains and bring therapies to market. The position provides strategic leadership to project teams, implements solutions, develops client partnerships, and guides continuous improvement while maintaining quality and compliance in a GMP environment.
Requirements
- Advanced degree plus 6 years of experience, or a bachelor's degree plus 8 years of experience, in clinical trial project management or a related pharmaceutical or biotechnology industry.
- At least 5 years of people-management experience, including team leadership.
- Strong knowledge of GMP environments and clinical trial regulations.
- Demonstrated success leading complex clinical supply chain projects.
- Strong client relationship management and strategic partnership-building skills.
- Advanced problem-solving and analytical skills, including data-driven decision-making.
- Strong communication and presentation abilities across organizational levels.
- Experience with process improvement and change management initiatives.
- Strong financial acumen and budget management experience.
- Proficiency with project management tools and systems, such as Microsoft Project and Salesforce.
- Experience with clinical supply chain operations and distribution management.
- Ability to work effectively in matrix organizations.
- Commitment to diversity, inclusion, and ethical business practices.
- Ability to travel up to 25%, including internationally.
- Fluency in English.
Nice To Haves
- Project Management certification.
- Preferred fields of study include Business, Life Sciences, Supply Chain, or a related field.
- Additional language skills.
Responsibilities
- Lead and develop project management teams responsible for delivering clinical supplies to patients.
- Manage complex clinical trial projects across the company’s network.
- Provide strategic leadership to project teams and implement innovative solutions.
- Build and maintain strong client partnerships with pharmaceutical and biotechnology customers.
- Guide continuous improvement initiatives.
- Maintain high standards of quality and compliance in a GMP environment.
Benefits
- Choice of national medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off and 10 paid holidays annually.
- Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance.
- Short- and long-term disability coverage in accordance with company policy.
- Retirement and savings programs, including a competitive 401(k) U.S. retirement savings plan.
- Employees’ Stock Purchase Plan, which offers eligible colleagues the opportunity to purchase company stock at a discount.
- May be eligible for a variable annual bonus based on company, team, and/or individual performance.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
