Sr. Manager, Client Services
About The Position
The Senior Manager of Client Services Projects leads client services projects in Thermo Fisher Scientific’s Clinical Trials Division. The role is responsible for creating exceptional customer experiences while managing complex clinical trial projects across the company’s network. It leads and develops project management teams responsible for the seamless delivery of clinical supplies to patients, and collaborates with pharmaceutical and biotech customers to optimize clinical trial supply chains and help bring therapies to market. The role provides strategic leadership to project teams, implements solutions, develops client partnerships, and guides continuous improvement while maintaining quality and compliance in a GMP environment. It requires collaboration in a matrix organization and travel of up to 25%, including international travel.
Requirements
- Advanced degree plus 6 years of experience, or bachelor’s degree plus 8 years of experience, in clinical trial project management or a related pharmaceutical/biotech industry.
- At least 5 years of people management experience, including team leadership.
- Strong knowledge of the GMP environment and clinical trial regulations.
- Demonstrated success leading complex clinical supply chain projects.
- Excellence in client relationship management and strategic partnership building.
- Advanced problem-solving and analytical skills with data-driven decision making.
- Strong communication and presentation abilities across all organizational levels.
- Proven experience in process improvement and change management initiatives.
- Strong financial acumen and budget management experience.
- Proficiency with project management tools and systems such as Microsoft Project and Salesforce.
- Experience with clinical supply chain operations and distribution management.
- Ability to work effectively in matrix organizations.
- Strong commitment to diversity, inclusion, and ethical business practices.
- Ability to travel up to 25%, including international travel.
- Fluency in English.
Nice To Haves
- Project Management certification.
- Preferred field of study in Business, Life Sciences, Supply Chain, or a related field.
- Additional language skills.
Responsibilities
- Lead and develop project management teams responsible for clinical supply delivery.
- Manage complex clinical trial projects across the company’s network.
- Collaborate with pharmaceutical and biotech customers to optimize clinical trial supply chains.
- Provide strategic leadership to project teams and implement solutions.
- Develop and maintain strong client partnerships.
- Guide continuous improvement initiatives while maintaining quality and compliance in a GMP environment.
- Manage project budgets and use data-driven decision making.
- Travel up to 25%, including internationally.
Benefits
- Choice of national medical and dental plans and a national vision plan, including health incentive programs.
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
- At least 120 hours of paid time off (PTO) and 10 paid holidays annually.
- Paid parental leave, including 3 weeks for bonding and 8 weeks for caregiver leave.
- Accident and life insurance.
- Short- and long-term disability coverage in accordance with company policy.
- Competitive 401(k) U.S. retirement savings plan.
- Employee Stock Purchase Plan offering eligible colleagues the opportunity to purchase company stock at a discount.
- Variable annual bonus may be available based on company, team, and/or individual performance results.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
