Senior Client Manager - Commercial Entertainment Insurance

Marsh McLennan•Van Nuys, CA

1d•Hybrid

About The Position

Marsh Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As our Senior Client Manager on the Commercial Entertainment team, you’ll be responsible for the following: The primary function of this position is to provide the highest quality service to customers, sell new lines of coverage and cross sell within the existing book of business. The Senior Client Manager (SCM) will be the day-to-day liaison between the insurance company (MIB) and designated accounts. The SCM will manage and control the relationships with his/her clients (business managers and/or individual customers). Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, handle and/or direct all the inside service work associated with the clients’ accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies. SCM should have experience in all areas of Commercial Entertainment insurance. The SCM will inform the Producer on strategic account issues, claims and other potential problems. The SCM is responsible for overseeing all processes related to renewals, account management and new business development as well as insuring Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.

Requirements

Experience in all areas of Commercial Entertainment insurance.
Ability to use computer keyboard and sit in a stationary position for extended periods.
Ability to use office machinery such as fax and copy machines, and telephones.

Nice To Haves

Professional track record includes skills in building and maintaining constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
Professional track record includes skills in providing consistent, accurate, timely and pertinent communication to clients through “constant tough” via emails, phone contact and meetings.
Professional track record includes skills in responding to client inquiries/issues within a 24 hour timeline.
Professional track record includes skills in resolving/assisting with any service or claims issues/questions.
Professional track record includes skills in assisting in design of or independently designing insurance plans for clients.
Professional track record includes skills in assisting clients in making appropriate coverage changes.
Professional track record includes skills in conducting face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.
Professional track record includes skills in informing and educating clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
Professional track record includes skills in monitoring and reviewing client satisfaction at least quarterly; report findings/issues to Producer of the account.

Responsibilities

Provide the highest quality service to customers.
Sell new lines of coverage and cross sell within the existing book of business.
Act as the day-to-day liaison between the insurance company (MIB) and designated accounts.
Manage and control the relationships with clients (business managers and/or individual customers).
Address various coverage issues, contract analysis, and exposure analysis.
Handle or direct all inside service work associated with clients’ accounts, including endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies.
Inform the Producer on strategic account issues, claims, and other potential problems.
Oversee all processes related to renewals, account management, and new business development.
Ensure Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.
Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
Provide consistent, accurate, timely, and pertinent communication to clients through emails, phone contact, and meetings.
Respond to client inquiries/issues within a 24-hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in the design of or independently design insurance plans for clients, thinking about out-of-the-box solutions.
Assist clients in making appropriate coverage changes; make each contact a marketing opportunity.
Conduct face-to-face meetings with clients to review summary reports, make presentations, and maintain client relationships as often as necessary.
Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.