Senior Client Manager - Commercial Entertainment Insurance

Marsh•Los Angeles, CA

3d•$49,000 - $91,300•Hybrid

About The Position

Marsh Agency provides commercial insurance, commercial entertainment, film and tv insurance, employee health & benefits insurance, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 9,000 colleagues and 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). As our Senior Client Manager on the Commercial Entertainment team, you’ll be responsible for the following: The primary function of this position is to provide the highest quality service to customers, sell new lines of coverage and cross sell within the existing book of business. The Senior Client Manager (SCM) will be the day-to-day liaison between the insurance company (MIB) and designated accounts. The SCM will manage and control the relationships with his/her clients (business managers and/or individual customers). Daily servicing of customers will include addressing various coverage issues, contract analysis, exposure analysis, handle and/or direct all the inside service work associated with the clients’ accounts, including all endorsement activity, routine coverage questions, problem solving, renewal control, preparation of formal proposals, checking and binding policies. SCM should have experience in all areas of Commercial Entertainment insurance. The SCM will inform the Producer on strategic account issues, claims and other potential problems. The SCM is responsible for overseeing all processes related to renewals, account management and new business development as well as insuring Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.

Requirements

Build and maintain constructive and effective relationships with clients by meeting and exceeding client expectations at all times.
Provide consistent, accurate, timely and pertinent communication to clients through “constant tough” via emails, phone contact and meetings.
Respond to client inquiries/issues within a 24 hour timeline.
Resolve/assist with any service or claims issues/questions.
Assist in design of or independently design insurance plans for clients.
Assist clients in making appropriate coverage changes.
Conduct face-to-face meetings with the clients to review summary reports, make presentations, and to maintain client relationships as often as necessary.
Inform and educate clients about coverage, exclusions and exposures; gaps in coverage, stewardship programs; and other relevant information.
Monitor and review client satisfaction at least quarterly; report findings/issues to Producer of the account.
Experience in all areas of Commercial Entertainment insurance.

Nice To Haves

Think about out-of-the-box solutions.
Make each contact a marketing opportunity.

Responsibilities

Provide the highest quality service to customers.
Sell new lines of coverage and cross sell within the existing book of business.
Act as the day-to-day liaison between the insurance company (MIB) and designated accounts.
Manage and control the relationships with clients (business managers and/or individual customers).
Address various coverage issues.
Perform contract analysis.
Conduct exposure analysis.
Handle or direct inside service work associated with clients’ accounts.
Manage endorsement activity.
Answer routine coverage questions.
Problem solve for clients.
Manage renewals.
Prepare formal proposals.
Check and bind policies.
Inform the Producer on strategic account issues, claims and other potential problems.
Oversee all processes related to renewals, account management and new business development.
Ensure Standard Operating Guidelines (SOG’s) are used and followed for all insurance transactions.