Senior Client Advisor - Chicago

Dolce & Gabbana S.r.l.•Chicago, IL

3d•Onsite

About The Position

Dolce & Gabbana is hiring a Senior Client Advisor for its Chicago boutique. The role supports store performance through strong individual sales results and elevated client engagement. As a reference point on the sales floor, the Senior Client Advisor leads by example, delivers memorable and sophisticated client experiences, and consistently works toward individual sales and key performance indicator goals. The role brings the Dolce & Gabbana universe to life through product expertise, passion for fashion culture, and authentic client relationships, while supporting the store’s day-to-day operations and upholding company values, image, and standards of excellence. The Senior Client Advisor also supports the onboarding and development of colleagues by sharing best practices and product expertise, and contributes to a professional, collaborative team environment. Dolce & Gabbana describes its heritage as rooted in “Made in Italy” craftsmanship and says it is committed to sustainability through certified materials and responsible practices. The company welcomes qualified applicants from all backgrounds as an equal opportunity employer.

Requirements

Proven experience delivering elevated, client-centric service in luxury fashion, accessories, or premium hospitality.
Strong record of sales performance.
Ability to lead by example through exceptional client engagement, professionalism, and high personal standards.
Passion for fashion culture and a refined sense of personal style, with the ability to create personalized looks.
Strong business mindset and entrepreneurial, results-driven approach to building and growing a client book.
Collaborative and proactive team player who thrives in a fast-paced environment and embraces change and growth.

Responsibilities

Lead by example on the sales floor through individual sales performance and client engagement.
Support the onboarding of new Client Advisors and contribute to team members’ ongoing development by sharing best practices and product expertise.
Contribute to a positive and collaborative work environment through professionalism and teamwork.
Deliver outstanding client and after-sale service.
Connect and reconnect with clients, identify their needs, and anticipate future requests.
Cultivate a robust client portfolio and develop proactive, growing business.
Work to exceed individual sales and KPI goals through a business-minded, entrepreneurial approach.
Create personalized, versatile, and timeless silhouettes for clients, demonstrating passion for fashion culture.
Build transparent and genuine relationships that create unique, lasting connections.
Communicate professionally and authentically with clients and colleagues.
Use available tools effectively to optimize business opportunities.
Proactively support front- and back-of-house teams and contribute to team spirit and achievements.
Follow company policies and operational procedures.