Client Advisor - Chicago

Dolce & Gabbana S.r.l.•Chicago, IL

2d•Onsite

About The Position

Dolce & Gabbana is hiring a Client Advisor for its Chicago boutique. The role delivers exceptional, personalized client experiences while achieving individual and store sales goals. The Client Advisor applies strong luxury retail knowledge and passion for fashion to build lasting client relationships, support operational excellence, and uphold the brand’s image and standards. The position represents the brand’s heritage, craftsmanship, and commitment to responsible, sustainable luxury.

Requirements

Proven experience delivering elevated, client-centric service in luxury fashion, accessories, or premium hospitality, with a strong record of sales performance.
Ability to lead by example on the sales floor through exceptional client engagement, professionalism, and high personal standards.
Passion for fashion culture, a refined sense of personal style, and ability to create personalized looks.
Strong business mindset and an entrepreneurial, results-driven approach to building and growing a client book.
Collaborative, proactive team-player approach; ability to thrive in a fast-paced environment and embrace change and growth.

Responsibilities

Provide impeccable service and act as a brand ambassador, ensuring clients are treated according to Dolce & Gabbana expectations.
Tailor client experiences to exceed expectations and support the team in delivering a smooth sales ceremony on the shop floor, including mentoring colleagues.
Demonstrate knowledge of products and the brand’s history and heritage; prioritize clients’ interests and consistently pursue monthly sales targets.
Use clientele tools proactively and effectively to support individual and store goals and develop the business.
Monitor and update CRM information to build and retain client relationships and identify potential clients.
Achieve sales goals and enhance and develop the business.
Source new clients using CRM tools.
Build and maintain productive, long-term relationships with loyal Dolce & Gabbana clients.
Oversee the organization’s sales policies, objectives, and initiatives.
Assist with merchandising and maintenance of the shop floor.