Senior Client Advisor

OTB Spa•New York, NY

3d•$24 - $25

About The Position

Maison Margiela is seeking a Senior Client Advisor, a top-performing sales professional and role model within the boutique. The position leads by example in sales performance, clienteling excellence, and KPI achievement, serving as a brand ambassador who delivers an elevated client experience while supporting team development and commercial success. The role reports to the Store Manager / Assistant Store Manager. The Senior Client Advisor drives sales by exceeding individual targets, demonstrating luxury selling standards, and using proactive outreach, appointments, and personalized styling. They build and grow a high-value client book, strengthen client loyalty and retention, and elevate clients into VIC status. The advisor promotes cross-selling and up-selling, shares effective selling and client engagement practices with colleagues, and mentors and coaches Client Advisors. The role may also include assigned operational or development responsibilities, training initiatives, business reporting and action plans, and support for in-store events and VIP experiences. The hourly range is $24–$25. Applicants must be legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request; employment is contingent upon verification of that authorization.

Requirements

At least 5 years of experience in luxury retail or high-touch client-facing roles.
Proven track record of exceeding sales targets and KPIs.
Strong client book and demonstrated ability to build and retain relationships.
Exceptional communication, interpersonal, and styling skills.
Leadership mindset and ability to influence and develop others.
Results-driven, with a strong commercial mindset.
Client-centric and relationship-focused.
Flexible availability, including weekends, holidays, and early or late shifts as needed.
Influential leader and team player.
Strong business acumen and adaptability.
Passion for luxury, fashion, and elevated service.
Legally authorized to work in the United States at the time of application and able to provide proof of employment eligibility upon request.

Responsibilities

Consistently exceed individual sales targets and outperform peers on KPIs, including conversion, UPT, ATV, and client retention.
Lead by example on the sales floor, demonstrating effective selling techniques and luxury service standards.
Drive business through proactive client outreach, appointment selling, and personalized styling.
Identify opportunities to maximize sales and improve overall store performance.
Build, manage, and grow a high-value client book focused on long-term relationships.
Develop and execute clienteling actions to increase client frequency, spend, and loyalty.
Elevate clients into VIC status through personalized engagement and exceptional service.
Maintain consistent client follow-up and communication to drive retention and repeat business.
Demonstrate product knowledge across categories and drive cross-selling and up-selling.
Partner with leadership to increase category penetration and overall basket size.
Share effective selling strategies and client engagement techniques with peers.
Mentor and coach Client Advisors in selling, clienteling, and service.
Support onboarding and training of new team members in cross-selling, client-book development, client retention, and developing clients into VICs.
Foster a collaborative, high-performance team environment.
May take on assigned Division of Responsibilities to support boutique operations and team development, such as clienteling champion, product category expert, or training lead.
Own training initiatives and ongoing coaching within an assigned Division of Responsibilities.
Support management with reporting, insights, and action plans to drive business growth.
Assist with in-store events, activations, and VIP experiences.