Senior Client Advisor (Rodeo Drive)

Moncler Group•Beverly Hills, CA

7d•Onsite

About The Position

Moncler is seeking a Senior Client Advisor to serve as a top-performing Brand Ambassador who embodies the Moncler Client Promise and Selling Ceremony. The role delivers elevated client experiences and strong sales results, develops lasting client relationships, and contributes to store performance. The Senior Client Advisor shares product knowledge, selling practices, and clienteling strategies with colleagues while upholding brand standards. As needed, the position may also support key holder responsibilities, such as opening and closing, and/or serve as a Product or functional Major within a specific category. The role requires a minimum of three years of retail experience, preferably in luxury or another client-focused environment, and a record of meeting sales goals and developing client relationships. The position is based at Moncler’s Rodeo Drive location. The hourly rate is $26.00–$34.00, with eligibility for commission and a comprehensive benefits package.

Requirements

Minimum 3 years of retail experience, preferably in a luxury or client-focused environment.
Proven track record of achieving sales goals and developing client relationships.
Strong clienteling mindset and ability to build lasting client relationships.
Results-driven, with a strong sales and service focus.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced and dynamic environment.
Fashion-forward with an interest in luxury retail.
Professional presentation and communication skills.
Fluency and strong communication skills in the local language; English or other languages may be required based on business needs.
Dependable, punctual, and flexible.
Proficient in Microsoft Office and retail systems.

Responsibilities

Model best-in-class client engagement and selling techniques on the sales floor.
Support onboarding and development of Client Advisors by sharing product knowledge, expertise, and selling best practices.
Provide peer guidance and contribute to a collaborative team environment, including supporting the team during peak periods.
Deliver personalized client experiences aligned with the Moncler Client Promise and Selling Ceremony.
Build, manage, and grow a client portfolio focused on retention and repeat business.
Capture and maintain high-quality client data to personalize future interactions.
Conduct proactive client outreach, including appointment selling, charge-send follow-up, phone sales, and after-sales service.
Attract new clients through networking and community engagement.
Provide styling advice and knowledge of fashion trends, brand heritage, and product features.
Meet and exceed individual sales goals and KPIs, including sales, UPT, ADT, data capture, repurchase rate, local-client retention, and enrichment.
Review personal performance and adapt selling strategies to improve results.
Contribute to overall store performance through individual results and teamwork.
Follow company policies, procedures, and operational standards; support inventory preparation and execution as needed.
Follow up on client transactions, including repairs, holds, and special orders.
Support and maintain visual merchandising standards and uphold grooming, behavior, and presentation standards.
Maintain professional, respectful, and collaborative interactions with colleagues, management, and clients.
Support additional tasks as needed, potentially including key holder duties or serving as a Product or functional Major.