Senior Client Advisor

Moncler Group•Troy, MI

10d•Onsite

About The Position

We are Moncler. The brand of extraordinary. At the intersection of luxury, culture, and performance, Moncler creates elevated products and experiences that inspire our clients and redefine modern luxury. Guided by our purpose, “to unleash the extraordinary in everybody,” and our core values; Push for Higher Peaks, One House All Voices, Embrace Crazy, Be Warm, and Create & Protect Tomorrow, we bring passion, creativity, and excellence to everything we do. Joining Moncler means being part of a dynamic retail environment where style, service, and human connection come together, and where you have the opportunity to grow, contribute, and make an impact.

Requirements

Minimum 3 years of retail experience, preferably within a luxury or client-focused environment.
Proven track record of achieving sales goals and developing client relationships.
Strong clienteling mindset with the ability to build lasting client relationships.
Results-driven with strong sales and service focus.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced and dynamic environment.
Fashion-forward with an interest in luxury retail.
Professional presentation and communication skills.
Fluency and strong communication skills in the local language required; proficiency in English or other languages may be required based on business needs.
Dependable, punctual, and flexible.
Proficient in Microsoft Office and retail systems.

Responsibilities

Act as a role model on the sales floor, demonstrating best-in-class client engagement and selling techniques.
Support onboarding and development of Client Advisors by sharing knowledge, product expertise, and selling best practices.
Provide peer-to-peer guidance and contribute to a collaborative and positive team environment.
Support the team during peak business periods to ensure a seamless client experience and appropriate floor coverage.
Deliver personalized and elevated client experiences aligned with the Moncler Client Promise and Selling Ceremony.
Build, manage, and grow a strong client portfolio with a focus on retention and repeat business.
Capture and maintain high-quality client data to personalize future interactions.
Drive proactive client outreach, including appointment selling, follow-up on charge sends, phone sales, and after-sales service.
Attract new clients through networking and community engagement.
Provide styling advice and share knowledge of fashion trends, brand heritage, and product features.
Consistently achieve and exceed individual sales goals and KPIs (sales, UPT, ADT, data capture, repurchase rate, proactive business target retention on locals, enrichment).
Demonstrate strong client development behaviors, including outreach and relationship management.
Review personal performance and adapt selling strategies to improve results.
Contribute to overall store performance through strong individual results and teamwork.
Follow all Company policies, procedures, and operational standards.
Support inventory preparation and execution as needed.
Maintain follow-up on client transactions (repairs, holds, special orders).
Support and maintain visual merchandising standards.
Uphold Moncler grooming, behavior, and presentation standards at all times.
Demonstrate a collaborative, team-oriented approach, supporting activities that contribute to overall store performance.
Foster a positive and respectful work environment through open communication and partnership with colleagues and management.
Uphold company policies and procedures, maintaining a high standard of professionalism and integrity.
Consistently deliver exceptional service and represent the brand with professionalism in all interactions.
Support additional tasks and responsibilities as needed to meet business needs.