SENIOR CLERK - 64029159 1 1

State of Florida • Saint Petersburg, FL

20h • Onsite

About The Position

The Department of Health in Pinellas has a Senior Clerk position open in the Medical Services Program at the St. Petersburg Health Department. The successful incumbent will work be the in the admitting/eligibility department and also perform cashier duties. This position involves regular contact with a diverse population both in person and over the phone and will require working with sensitive and confidential information.

Requirements

• Knowledge of medical insurance
• Knowledge of patient confidentially laws
• Strong internal and external customer service skills
• Strong verbal and written communication skills in addition to good listening skills
• Ability to prioritize work, identify changing priorities and adjust as needed.
• Ability to self-monitor work for accuracy and maximum productivity
• Ability to use multiple computer programs and software such as Microsoft office to retrieve and/or input data.
• Ability to independently solve problems
• Ability to work effectively and cooperatively with others
• Ability to work with a diverse population
• Ability to review data for accuracy and completeness
• Ability to perform mathematical calculations
• Ability to prepare accurate reports and correspondence
• At least 2 years of computer experience
• At least 2 years’ experience working in a fast-paced customer service position
• All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English.

Nice To Haves

• 6 months’ cash handling experience
• At least 1 year experience working in a medical office setting
• Bilingual in Spanish and English

Responsibilities

• Uses multiple computer applications to determine client financial eligibility for services based on established criteria for new and established clients
• Assists clients with completion of consents, forms and applications as needed.
• Collects and updates client demographic information.
• Schedules client appointments and completes appointment reminder phone calls.
• Completes client check out process by billing and accepting payments from clients for services received at DOH Pinellas using the Health Management System (HMS).
• Provides receipts to clients.
• Reconciles cash, check and credit card payments.
• Prepares the bank deposit daily and completes the cashier close out process in accordance with all documented procedures and policies.
• Resolves routine billing errors and omissions with clinic staff.
• Organizes and maintains client billing records, processes client refunds, billing reconciliation reports, retrieves client insurance eligibility information in Change Healthcare System.
• Answers routine billing questions from and staff and clients.
• Scans and attaches documents to client medical records.
• Process requests for copies of medical records in accordance with State law and HIPAA.
• Uses various office equipment including telephones, fax, copy machines and scanners.
• Orders supplies for admitting area when needed.

Benefits

• Annual and Sick Leave benefits
• Nine paid holidays and one Personal Holiday each year
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options
• Retirement plan options, including employer contributions
• Flexible Spending Accounts
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed