Clerk 1

Jefferson County Library•Cedar Hill, MO

1d•Hybrid

About The Position

The Library Clerk I is responsible for delivering excellent customer service while managing the overall flow of the library. This entry-level role supports core circulation and technology functions, including checking items in and out, patron interactions, assisting patrons with technology, and programming. The clerk serves as a first point of contact for patrons, helping them navigate library services and policies. Ideal candidates are detail-oriented, dependable, and enjoy working in a fast-paced, public-facing environment.

Requirements

High school diploma or G.E.D. equivalent
Must pass criminal records check
Ability to lift and carry library materials weighing up to 25 pounds.
Ability to push and pull loaded book carts and bins.
Frequent standing, walking, bending, stooping, and reaching to access materials and assist patrons.
Manual dexterity to operate computers, office equipment, and handle library materials.
Visual acuity to read labels, screens, and printed materials.
Ability to communicate effectively in person and via phone or digital platforms.
Tolerance for moderate noise levels and public interaction in a busy environment.

Responsibilities

Greet patrons and provide assistance with checkouts, renewals, returns, and account inquiries.
Explain library policies and procedures clearly and courteously.
Help patrons resolve issues related to overdue items, fines, and holds.
Operate the library’s integrated system to process check-ins, checkouts, and renewals.
Sort, organize, and prepare materials for shelving and delivery.
Maintain accurate records of patron transactions and item status.
Shelve returned items in correct order and location.
Monitor and report damaged, missing, or misfiled materials.
Assist with inventory checks and shelf-reading projects.
Register new patrons and update existing accounts.
Collect fines and fees, issue receipts, and maintain cash drawer accuracy.
Perform data entry, filing, and other clerical tasks as needed.
Assist patrons with self-check machines, printing stations, and other public equipment.
Troubleshoot basic issues and refer complex problems to appropriate staff.
Work closely with other staff to ensure smooth daily operations.
Participate in staff meetings and training sessions.
Assist with programming and outreach.
Assisting patrons with technology: computers, printing, copying, faxing, etc.