Senior Claims Manager

Berkley•Jacksonville, FL

20h•$135,000 - $160,000

About The Position

The Senior Claims Manager leads Carolina Casualty’s commercial bodily injury claims team, overseeing strategy, staffing, and day-to-day claim handling to ensure quality outcomes and adherence to best practices. The role is part of the claims leadership team and works across departments, including with actuarial and underwriting colleagues, to address individual claims, best practices, and trends. The manager oversees claim inventory and handling, including investigations to determine coverage and liability, reserve setting, claim evaluation, negotiation and settlement within authority levels, recovery opportunities, and litigation processes. The role also develops staff expertise, training, and procedures; improves and streamlines claims processes, including through automation; supports direct reports’ career development and performance; and assists customers when added expertise or support is needed. Carolina Casualty specializes in liability, physical damage, cargo, and other insurance solutions for commercial auto markets, including trucking and public transportation. The company describes its culture as grounded in integrity, valuing every employee’s contribution, and embracing responsible innovation. It is an equal opportunity employer.

Requirements

At least 8 years of commercial auto or bodily injury claims experience.
At least 4 years of management experience.
Knowledge of evaluating injury exposures.
Ability to function in a fast-paced work environment and tolerate stress.
Demonstrated success exercising independent decision-making, problem-solving, and effective negotiation skills.
Excellent oral and written communication skills.
Bachelor’s degree.

Responsibilities

Shape the future strategy of the department as part of the claims leadership team.
Monitor workload assignments for commercial bodily injury claims personnel.
Recommend staffing plans and participate in hiring commercial bodily injury claims personnel based on business needs.
Work with claims adjusters to solve problems and achieve the best outcomes on claims.
Collaborate with other departments, including actuarial and underwriting, on individual claims, best practices, and trends.
Develop the team’s expertise in claim handling procedures in accordance with Best Practices.
Manage the department’s claims inventory, including ensuring thorough investigations to determine coverage and liability.
Ensure proper reserves are set for exposures to the company.
Ensure appropriate evaluation, negotiation, and settlement of claims within authority levels.
Ensure identification and pursuit of recovery opportunities, including salvage and subrogation.
Ensure appropriate and thorough litigation processes.
Develop the team’s negotiation and settlement skills.
Develop training programs and procedures, and conduct department-specific training.
Review and streamline claims processes, including automating tasks as needed.
Work with direct reports on career development and aspirations.
Conduct performance reviews and provide constructive and positive feedback to direct reports.
Speak with customers when added expertise is needed or issues arise that require extra assistance.