Senior Claims Advocate - Financial Services Group

Aon Corporation•New York, NY

2d•Hybrid

About The Position

The Senior Claims Advocate supports Aon’s Financial Services Group Legal and Claims Practice Group by managing client claims from start to finish and advocating for clients with insurers. The role provides guidance on claim reporting and process, coordinates communications between clients and insurance carriers, and helps clients resolve claims, including complex coverage matters. The position is hybrid and may be based from an Aon office in New York, Chicago, Atlanta, Denver, or Connecticut. The role also involves assisting clients and brokers with coverage issues across Directors and Officers Liability, Errors and Omissions, Employment Practices, Fiduciary, and Fidelity policies; working alongside Claims Attorneys; maintaining claim documentation; and contributing data for internal and external clients. The position is eligible for an annual discretionary bonus under an Aon incentive plan.

Requirements

Strong understanding of the claims management process.
Knowledge of the Financial Lines market and insurer partners.
Analytical skills.
Attention to detail.
Customer service and interpersonal skills.
Proficiency with the Microsoft Office suite.
At least 5 years of experience handling claims, or commensurate legal or insurance experience.
Bachelor’s degree or equivalent years of proven experience.

Responsibilities

Manage Financial Services Group client claims from start to finish.
Advise clients on claim reporting procedures and the claims process.
Ensure claims are reported accurately and on time.
Obtain and review insurers’ coverage positions.
Establish and manage communications between clients and insurance carriers.
Act as the client’s main contact for Financial Services Group claims matters and advocate for clients with insurers.
Work with clients to ensure insurers receive necessary updates on pending claims.
Obtain insurer consent for retaining defense counsel and vendors.
Engage insurers in resolving claims, including seeking consent to settlement opportunities and ensuring payment of defense fees and expenses.
Assist clients and brokers with coverage issues involving Directors and Officers Liability, Errors and Omissions, Employment Practices, Fiduciary, and Fidelity policies.
Maintain adequate documentation of claims-related correspondence.
Work with Claims Attorneys to help clients resolve complex claims issues.
Contribute data produced by the Legal and Claims Practice Group for internal and external clients.
Perform other responsibilities assigned by a supervisor to achieve the purpose of the job.

Benefits

401(k) savings plan with employer contributions
Employee stock purchase plan
Consideration for long-term incentive awards at Aon’s discretion
Medical insurance
Dental insurance
Vision insurance
Various types of leaves of absence
Paid time off, including 12 paid holidays and 15 days of paid vacation per year
Paid sick leave as provided under applicable state and local laws
Short-term disability and optional long-term disability
Health savings account
Health care and dependent care reimbursement accounts
Employee and dependent life insurance and supplemental life and AD&D insurance
Optional personal insurance policies
Adoption assistance
Tuition assistance
Commuter benefits
Employee assistance program with free counseling sessions
Eligibility to participate in an annual incentive plan for a discretionary bonus