Claim Advocate, Financial Services Group

Aon Corporation • Atlanta, GA

2d • Hybrid

About The Position

The Claims Advocate supports Aon’s Financial Services Group clients by managing claims from start to finish and advocating for clients with insurers. The role provides guidance on reporting procedures and the claims process, obtains and reviews insurer coverage positions, coordinates communication among clients and carriers, and works with clients and brokers on coverage issues involving Directors and Officers Liability, Errors and Omissions, Employment Practices, Fiduciary, and Fidelity policies. The Claims Advocate partners with Claims Attorneys on complex matters and contributes to data produced by the Legal and Claims Practice Group. This is a hybrid position based in an Aon office in Los Angeles, San Francisco, Chicago, Atlanta, or Denver.

Requirements

• At least 5 years of experience handling claims, or commensurate legal or insurance experience.
• Strong understanding of the claims management process.
• Knowledge of the Financial Lines market and insurer partners.
• Analytical skills.
• Attention to detail.
• Customer service and interpersonal skills.
• Proficiency with the MS Office suite.
• Bachelor’s degree or equivalent years of proven experience.

Responsibilities

• Manage the claims process for Financial Services Group clients from start to finish.
• Advise clients on reporting procedures and the claims process.
• Ensure claims are reported accurately and on time.
• Obtain and review insurers’ coverage positions.
• Establish and manage communication between clients and insurance carriers.
• Serve as the client’s point person for Financial Services Group claims matters and advocate for the client with insurers.
• Work with clients to ensure insurers receive necessary updates on pending claims.
• Obtain insurer consent to retain defense counsel and vendors.
• Engage insurers in claims resolution, including seeking consent to settlement opportunities and ensuring payment of defense fees and expenses.
• Assist clients and brokers with coverage issues involving Directors and Officers Liability, Errors and Omissions, Employment Practices, Fiduciary, and Fidelity policies.
• Maintain adequate documentation of claims-related correspondence.
• Work with Claims Attorneys to help clients resolve complex claims issues.
• Contribute to data produced by the Legal and Claims Practice Group for internal and external clients.
• Perform other responsibilities as deemed necessary by the supervisor.

Benefits

• 401(k) savings plan with employer contributions.
• Employee stock purchase plan.
• Consideration for long-term incentive awards at Aon’s discretion.
• Medical, dental, and vision insurance.
• Various types of leaves of absence.
• Paid time off, including 12 paid holidays and 15 vacation days per year.
• Paid sick leave as provided under applicable state and local laws.
• Short-term disability and optional long-term disability.
• Health savings account.
• Health care and dependent care reimbursement accounts.
• Employee and dependent life insurance and supplemental life and AD&D insurance.
• Optional personal insurance policies.
• Adoption assistance.
• Tuition assistance.
• Commuter benefits.
• Employee assistance program, including free counseling sessions.
• Two Global Wellbeing Days each year.
• Annual discretionary bonus eligibility through an Aon annual incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level