Financial Advocate

Bone and Joint Center, S.C. • Wausau, WI

9d

About The Position

The Financial Advocate manages patient accounts with balances that need further attention, reviews account status to support timely payment, and works with patients to discuss payment options, including healthcare financing. The role also handles higher volumes of calls about account reviews and payments, assists with healthcare financing applications, and works directly with an outside collection agency on delinquent accounts. For patients receiving surgery or not using insurance, the Financial Advocate presents a good faith estimate before the scheduled visit.

The position also assists with patient complaints, manages the final stages of patient billing collections, verifies insurance benefits as appointments are scheduled or patients arrive for walk-in visits, and ensures estimates are handled promptly. Bone and Joint is an independent orthopedic, pain management, podiatric, physical therapy, and occupational therapy organization with locations throughout Central Wisconsin.

Requirements

• High school diploma or equivalent.
• Two or more years of experience in medical accounts receivables management and collections for patient responsibility, in a medical practice or at a collection agency.
• Experience balancing accounts and handling payments.
• Experience with commercial and government medical insurers.
• Success making patient payment arrangements.
• Ability to make sound judgments according to procedures or acceptable recommendations for exceptions when needed.
• Excellent verbal and written communication skills.
• Patience, respect, and compassion when working with people at all levels, both internally and externally.
• Previous experience with an online medical practice management system and EMR.
• Experience with Microsoft Excel and Word.

Responsibilities

• Manage patient accounts with balances that require further attention.
• Review account statuses to ensure timely payments.
• Handle a high volume of phone calls about account reviews and payments.
• Assist patients with payment options, including healthcare financing, and help complete financing applications.
• Work directly with an outside collection agency regarding delinquent accounts.
• Present good faith estimates before scheduled visits for patients receiving surgery or not using insurance.
• Assist with and oversee patient complaints.
• Manage the final stages of patient billing collections.
• Verify patient insurance benefits as appointments are scheduled or patients arrive for walk-in visits.
• Ensure patient estimates are handled in a timely manner.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED