Garage Bodily Injury Senior Claims Adjuster

Brookfield Wealth Solutions, Ltd•Los Angeles, CA

3d•$101,184 - $144,636•Onsite

About The Position

We are looking for a highly capable Garage Bodily Injury Senior Claims Adjuster to join our team and work from our Omaha office. Alternatively, this position can be filled in our Albany, Chicago, Los Angeles, or Richmond (VA) office. This individual will report to the AVP of Garage Claims located in Denver, CO. This position adjudicates auto bodily injury claims and contributes to providing superb results for our clients. Information about the specialized underwriting business that generates claims this position will oversee can be found here: Garage Liability Insurance | Transportation | Colony Specialty. This is a 100% in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Requirements

An advanced knowledge of Garage Bodily Injury, as well as an exceptional customer service focus typically achieved through:
A minimum of five years’ experience adjudicating general liability bodily injury casualty claims
Bachelor’s degree from an accredited university required. Two or more insurance designations or four additional years of related experience adjudicating general liability bodily injury claims beyond the minimum experience required above may be substituted in lieu of a degree.
Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers’ ability to be profitable).
Must have excellent communication skills and the ability to build lasting relationships.
Exhibit natural curiosity and intellectual curiosity in order to consistently explore and consider all options and is not governed by conventional thinking.
A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
Finding a way to achieve success through adversity.
Being solution (not problem) focused
Thinking with a global mindset first.
Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast paced environment that is evolving constantly.
Desire to work in a fast-paced environment.
Excellent evaluation and strategic skills required.
Strong claim negotiation skills a must.
Must possess a strong customer focus.
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.
Uses listening and questioning techniques to effectively gather information from insureds and witnesses.
Ability to articulate the financial value of your work at multiple responsibility levels inside our clients’ business which may include CEO.
Ability to regularly exercise discretion and independent judgment with respect to matters of significance.
Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis.
Proficient in MS Office Suite and other business-related software.
Polished and professional written and verbal communication skills.
The ability to read and write English fluently is required.
Must demonstrate a desire for continued professional development through continuing education and self-development opportunities.

Responsibilities

Working under limited technical direction and within broad limits and authority, adjudicate highly complex General Liability Bodily Injury claims on assignments reflecting potentially with significant impact on departmental results.
Solving difficult problems that requires an understanding of a broader set of issues.
Reporting to senior management and underwriters on claims trends and developments.
Investigating claims promptly and thoroughly
Analyzing claims forms, policies and endorsements, client instructions, and other records to determine whether the loss falls within the policy coverage.
Investigating claims promptly and thoroughly, including interviewing all involved parties.
Managing claims in litigation
Managing diary timely and complete tasks to ensure that cases move to the best financial outcome and timely resolution.
Properly setting claim reserves.
Identifying, assigning, and coordinating the assignment and coordination of expertise resources to assist in case resolution.
Preparing reports for file documentation
Applying creative solutions which result in the best financial outcome.
Negotiating settlements
Processing mail and prioritizing workload.
Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).
Having an appreciation and passion for strong claim management.