Senior Claims Adjuster Workers Compensation - FL

Gallagher•Orlando, FL

19d•Remote

About The Position

Gallagher Bassett is hiring a Senior Claims Adjuster to manage Florida workers’ compensation claims. This role is fully remote and requires an active state adjuster’s license or reciprocal licensing. The adjuster will investigate, evaluate, and resolve complex claims, including lost-time/indemnity and litigated claims, applying analytical judgment to assess exposure and determine appropriate claim actions. The role involves close communication with claimants, clients, and other parties in the claim process, with an emphasis on empathetic customer service and effective resolution. Claims must be handled in accordance with client and corporate policies, procedures, industry practices, and applicable statutory, regulatory, and ethical requirements. The adjuster will document and communicate claim activity in a timely and efficient manner and partner with clients to improve claims management processes. Candidates need a high school diploma and at least three years of related claims experience; a bachelor’s degree is desired.

Requirements

High school diploma.
At least 3 years of related claims experience.
At least 3 years of experience adjusting a workers’ compensation desk, including lost-time/indemnity and litigation claims.
Florida jurisdictional experience.
Active adjuster’s state license or reciprocal license; appropriately licensed and/or certified in all states in which claims are handled.
Knowledge of accepted industry standards and practices.
Computer experience with related claims and business software.

Nice To Haves

Bachelor’s degree.

Responsibilities

Analyze claims exposure, plan an appropriate course of action, and resolve claims using claims-management experience.
Investigate, evaluate, and resolve complex workers’ compensation claims, including lost-time/indemnity and litigated claims.
Communicate with claimants, clients, and other parties involved in the claim process to support effective communication and resolution.
Provide empathetic customer service to claimants on behalf of clients throughout the claims process.
Handle claims in accordance with client and corporate policies, procedures, accepted industry practices, and statutory, regulatory, and ethical requirements.
Document and communicate claim activity promptly and efficiently.
Partner with clients to provide innovative solutions and enhance claims management processes.
Think critically, solve problems, and plan and prioritize tasks to serve clients and claimants effectively.