Senior Channel Partnerships Manager

Parloa

7h•$140,000 - $160,000

About The Position

Parloa is transforming customer experience through AI-powered agents. Our enterprise customers are rethinking how service is delivered across contact centers, digital channels, and global operations, and partnerships are a critical lever in how we scale that transformation. As the Sr Channel Partnerships Manager, you will build and scale Parloa’s indirect channel across North America, working with Technology Services Distributors (TSDs) and their advisor ecosystems. This is a high-ownership, build-focused role, where you will define how Parloa activates partners, generates pipeline, and drives revenue through indirect channels. You will operate at the intersection of ecosystem development, pipeline generation, and go-to-market strategy; working closely with partners and internal teams to turn channel relationships into measurable business impact. This is your opportunity to build a channel motion from the ground up, shape how Parloa engages with the broader partner ecosystem, and drive meaningful revenue growth through a scalable indirect model.

Requirements

7+ years of experience in channel partnerships, partner sales, or business development within SaaS or enterprise technology
Proven track record of generating pipeline through indirect partner ecosystems such as TSDs, VARs, or advisor networks
Strong understanding of channel mechanics including deal registration, attribution, partner incentives, and revenue models
Experience working cross-functionally with Sales, Solution Engineering, and Revenue Operations to drive deal execution
Ability to operate in a high-growth, build-focused environment with a strong sense of ownership and accountability
Strong communication and relationship-building skills with the ability to influence senior stakeholders
Structured and disciplined in managing pipeline, partner engagement, and execution

Responsibilities

Own and grow relationships with Technology Services Distributors and their advisor networks, positioning Parloa as a go-to solution within the channel
Recruit, onboard, and enable high-potential sub-agents aligned to Parloa’s ICP, ensuring effective positioning in customer conversations
Activate partners to consistently generate qualified pipeline and source net-new opportunities
Partner with Sales to route, prioritize, and advance channel-sourced deals with clear ownership and alignment
Support partner-led opportunities in collaboration with Solution Engineering, strengthening early-stage technical credibility
Define and enforce clear rules of engagement across partners and internal teams, including deal ownership and execution standards
Maintain discipline across deal registration, pipeline attribution, and partner activity tracking with Revenue Operations
Partner cross-functionally with Marketing, Enablement, and Partner Programs to drive training, engagement, and partner performance
Provide structured field feedback to inform partner programs, incentives, and overall channel strategy
Help build scalable processes, playbooks, and systems to support long-term channel growth