Channel Sales Partnerships Manager

ServiceTitan • US CA Remote, CA

2d • Remote

About The Position

Channel Partnerships is a strategic team at ServiceTitan responsible for assessing, validating, building, and launching new business opportunities to accelerate growth. This team bolsters the Sales organization by building and managing a network of alliance partnerships that drive indirect sales outcomes, extend market reach, expand the product suite, and accelerate new logo acquisition. The Channel Sales Partnership Manager is an integral, highly-visible role contributing to the team's success. This role involves designing, driving, managing, and optimizing an alliance program to accelerate entry into new markets or solidify footing in existing segments. The manager will create and own ServiceTitan’s co-selling strategy, focusing on driving Enterprise pipeline with strategic and newly identified partners. The role will concentrate on integrations and partnerships within Accounting, Association, and Supply Chain functions, but can extend to all partner categories supporting the channel strategy. These partnerships are crucial for customer acquisition and retention by preserving operational workflow continuity and complementing ServiceTitan’s capabilities. The ideal candidate will have end-to-end channel partnership management experience and collaborate with technical and business stakeholders. A well-rounded background in strategic thinking, data analysis, and program management is expected, potentially from roles in Partnerships, Business Operations, Product Management, Channel Sales, or Management Consulting.

Requirements

• 5-7 years of relevant work experience
• Bachelor's Degree; MBA or equivalent experience preferred
• Direct experience with building and managing co-selling motions with channel partners
• Ability to source, design, negotiate and implement net-new partnerships
• Ability to develop and execute joint go-to-market strategies
• Ability to work autonomously, to meet tight deadlines, and to thrive in a fast paced environment with shifting priorities
• Demonstrated excellence in cross-functional verbal and written communication, with the ability to simplify and explain complex problems to stakeholders of all levels
• Excellent organizational skills with a demonstrated ability to multitask and handle multiple priorities appropriately
• High motivation, initiative and positive attitude

Nice To Haves

• Knowledge of Trades Industries preferred

Responsibilities

• Manage the entire lifecycle of a partnership end-to-end, including identifying a partnership use-case, building a business case, evaluating partner candidates, negotiating deal terms, launching and program managing roll-out, enabling internal and external teams, and bringing the partnership to market
• Drive and manage channel pipeline alongside a portfolio of partners, through ‘white glove’ engagement, field events, cross-selling strategies, and financial incentives
• Build and refine a library of assets that helps enable partner customer facing teams to co-sell a best-in-class integrated solution
• Build operational infrastructure and create repeatable processes to scale the team and our supporting partner programs, optimizing for efficiency, growth, and commercial value
• Work alongside Customer-facing teams (e.g., Sales, Customer Success, Support) and ServiceTitan Enablement to support the roll out of integration solutions, referral campaigns, and joint marketing initiatives
• Work with ServiceTitan executive leaders to support live sales deals of highly strategic prospective customers, providing relevant subject matter expertise and recommendations on building best-in-class workflows and leveraging our partner ecosystem
• Liaise with ServiceTitan Sales and channel partners to create and execute on net-new processes required to manage lead flow
• Create and execute on detailed plans for local, regional, and national events alongside ServiceTitan Events Planning Team that lay out key objectives, roles & responsibilities, staffing requirements, target customer engagement, post mortems, and more
• Manage and evaluate the ongoing success of existing partnerships and integrations by defining and tracking key metrics and success criteria and supporting internal teams in addressing customer escalations

Benefits

• In addition to base salary, total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
• Opportunities to grow in both skill and responsibility as the company continues to grow as a recently listed, and high growth public company
• Exposure and responsibility to interact and network with top executives at the best trades industry businesses
• Flexible time off with ample learning and development opportunities to continue growing your career.
• Comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
• Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
• Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level