Senior Certified Medical Assistant-Apopka-Adult Medicine-Orlando Health Physician Associates

Orlando Health•Apopka, FL

3d•Onsite

About The Position

The Senior Certified Medical Assistant provides patient care in an ambulatory setting under the direction and supervision of a physician or advanced practice provider (APP). The role also acts as a leader in driving quality care and mentors others in professional practice. The position is with Orlando Health Physician Associates, part of Orlando Health, at 300 South Central Avenue, Apopka, Florida 32703. The practice is in adult medicine; family medicine or adult medicine experience is preferred. The position works Monday through Thursday from 8 a.m. to 5 p.m. and Friday from 8 a.m. to noon. The Senior Certified Medical Assistant supports clinical operations, patient care, quality initiatives, Medical Assistant onboarding and competency development, and coordination with patients, providers, and administrative staff.

Requirements

High school graduate or equivalent.
Successful completion of Medical Assistant training from an approved technical school, or verifiable applicable work experience in a patient-care setting.
At least three years of experience as a Certified Medical Assistant.
Current BLS Healthcare Provider Certification.
Current certification or registry from one of the listed agencies: NHA (CCMA), AAMA (CMA), AMCA (CMAC), NCCT (NCMA), NAHP (NRCMA or NRCAMA), AMT (RMA), or ARMA (RMA).

Nice To Haves

Family medicine or adult medicine experience preferred.

Responsibilities

Be accountable to the Assistant Nurse Manager, Nursing Operations Manager, or Practice Manager for operational issues.
Participate in quality initiatives, goal attainment, and clinical outcome process improvement activities.
Communicate effectively and professionally with patients and family members and collaborate with administrative and operations staff.
Gather patient data through interviews and observation, and help patients and families prepare for examinations.
Assist physicians or APPs during examinations and procedures, and demonstrate competency in practice-defined tasks and skills.
Provide routine treatments and administer approved medication types as ordered by the provider.
Enter medication, laboratory, and diagnostic imaging orders into the electronic medical system under provider direction.
Document patient data, treatments, procedures, and patient education according to Orlando Health and department policies.
Act as a patient liaison to help schedule specialty testing or physician consultations and provide scheduling information.
Process incoming and outgoing calls independently and professionally using sound clinical judgment.
Help develop and coordinate Medical Assistant orientation in the assigned practice; serve as a preceptor or oversee assigned preceptors in collaboration with nursing or clinical leadership and a corporate Learning Consultant.
Support and help develop quality strategies within the practice.
Help facilitate and participate in the skills portion of the Annual Clinical Review for Medical Assistants.
Collaborate with clinical leadership and education staff to assess ongoing Medical Assistant competence.
Lead and participate in departmental committees and special projects.
Maintain reasonably regular and punctual attendance consistent with Orlando Health policies and applicable standards.
Maintain compliance with Orlando Health policies and procedures.
Provide care using knowledge and skills appropriate to the age-specific needs of patients in the assigned department or unit.
Demonstrate awareness of medical/legal issues and patient rights, and comply with regulatory and accrediting standards.
Use supplies efficiently.
Assist the business office as needed with reception, scheduling, and patient discharge.